Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,241 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (39) , Customer Service Representative (33) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and free coffee on the job" ((in 195 reviews)); "discounts and free coffee" ((in 113 reviews)); "Pay is good and is widely flexible" ((in 108 reviews)); "Good salaries and bonuses." ((in 80 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 77 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 155 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 47 reviews)); "The managers don't care if you die at your desk." ((in 38 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews)); "They play favoritism unlike anything I have ever witnessed." ((in 19 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,882 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,882 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

Jan 11, 2021

Company can improve

Senior coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Benefits Free coffee credit Paid holidays Paid dry cleaning for uniforms

Cons

No room to move up with the company they rather hire from outside. They are starting to take benefits away little at a time. Working harder through covid and they have taken hours from us.

Nespresso Response

5y

Hello Senior Coffee Specialist, First and foremost, thank you for sharing your feedback. Thank you for recognizing that we offer competitive benefits and many perks for our employees. We strive to develop and promote our talent from within and we’re proud to be able to allow employees career advancement and mobility throughout the Nespresso and Nestle organizations. I would suggest working directly with your manager to discuss your desire to grow as well as reassessing your current hours. I am not aware of any benefit reductions and recommend that you contact your HR Business Partner with any concerns. Thank you for your feedback. All the Best, Alfonso Gonzalez CEO, Nespresso North America

2.0

Jan 10, 2021

no longer a nice place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

great people mid level good discount on machines

Cons

management are all over the place with little direction and 0 inspiration salary is low, and is not rewarded at all on contribution or performance but years on the board lack of opportunity to progress

Nespresso Response

5y

Hello Colleague, We appreciate your feedback and review. While it is good to hear you find the people in our organization great, it is disappointing to read your comments about the areas you see as cons. From my view, we invest a great deal in our leadership teams, our rewards packages are market-competitive, and we provide opportunities across the company for our people to develop their careers. Given we are demanding and striving for excellence, we want every person to find their right fit within our company. As a leader in our company, I encourage you to come forward with your perspective. Learning more from you will help us improve the areas of opportunity which you see. Please feel free to contact your Leadership Team member, BEO, or me. Wishing you much success. Best regards, Guillaume Le Cunff, CEO

5.0

Jan 9, 2021

Good place

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Fun place and wonderful experience. many things to learn from

Cons

too many things during operation and customer thinks is a place that serve free coffees

Nespresso Response

5y

Hello Colleague, We appreciate your review and feedback. We are happy to hear that you enjoyed working at Nespresso and that you learned through your experience with us. We wish you well with your future endeavors. Best regards, Guillaume Le Cunff, CEO

Viewing 1150 - 1152 of 1,882 Reviews

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