Nespresso reviews

3.8

74% would recommend to a friend

(1,874 total reviews)
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Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,874 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
3.0
Oct 28, 2015

Nespresso Corporate Review

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free lunch, intermittent (but often) swag giveaways, free coffee every month for your home, great machine discounts.

Cons

Innovation is discouraged, a lot of people seem to be complacent and live by a "clock-in/clock-out" policy, not everyone has drive or ambition, you can easily be swallowed by the red tape and long overly corporate time tables for promotions, raises, and bonuses.

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Nespresso Response
10y
Hello, thank you for your comments. While I respect your point of view, I don’t share the same thinking. Our people are very passionate and engaged. I can feel this energy in the company from our people. Yes, there may be some people who may not be; however, I see this as a very small percentage. At Nespresso USA, innovation is one of our core values and important to our success. An example of this is the launch of DELIGHT. Its purpose is to collect innovative ideas from our Coffee Specialists in Boutiques and the CRC, and put them into practice to better serve our customers and employees. At corporate level, employees can freely bring ideas to the table to be discussed with their managers and me. Our company’s practice is to conduct annual performance evaluations, and from these results, provide salary increases, pay bonuses, and do any promotions on a scheduled yearly basis. Many companies in the US including Nestlé follow this approach. In addition, our Omni-Channel teams also have quarterly bonus payouts to be align with our business results. In my view, we have a strong rewards practice. Thank you for your feedback. Guillaume Le Cunff President @Nespresso USA
3.0
Apr 2, 2015

Fast - Paced

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

you gain knowledge super quick.

Cons

lack of documentation on learning, everything is learned by experiencing it first hand.

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Nespresso Response
11y
Hi - Thank you for your post. Our approach to development is the 70/20/10 model which focuses on 70% experience and 20% coaching with 10% education. We have many classroom and online courses available on our iLearn platform. Please work with your manager to decide what may appropriate for your development and remember to capture this in your PDG (Progress Development Guide). Also, we have launched many communication initiatives through our Nespresso USA Employee Portal including our newsletters and our news articles. By late Summer, you will see more enhancements in this area. We appreciate your feedback! Guillaume Le Cunff - President @ Nespresso USA
3.0
Jan 22, 2015
Recommend
CEO approval
Business Outlook

Pros

You get to work on different stores and meet new people. Product is good and high quality, easy to sell. Pay is above average for the retail standards.

Cons

Managers don't care much about you. I worked for 5 years in the same market and never met the manager after the one I had initially worked with after she got promoted and moved away. They had four managers in 5 years and none of them showed up at the store to introduce themselves or get to know your work, weird.

Viewing 115 - 117 of 1,874 Reviews

Glassdoor has 3,227 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.