Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,237 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Good benefits and perks every month" ((in 192 reviews)); "Pay is good and is widely flexible" ((in 116 reviews)); "Free coffee is a cool perk, but I had better espresso." ((in 108 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 78 reviews)); "Good salaries and bonuses." ((in 74 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 151 reviews)); "Work work work No work life balance!" ((in 47 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 43 reviews)); "The managers don't care if you die at your desk." ((in 38 reviews)); "Upper management and corporate expectations are absurd." ((in 22 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,879 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,879 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Mar 11, 2020

Former employee

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great benefits, coffee credit, 401k, health benefits and competitive salary.

Cons

Inconsistent management, policies and procedures are not followed 100%. Inconsistent messages, that do not always get carried out. Boutique managers not held for the same standard as other team members. Never work weekends, or nights and have off every holiday of the year. Retail is a business that can not be run from the office. The boutique manager needs to be held to a higher standard and some accountability must be set in place.

5.0

Mar 9, 2020

Great Company to Work For

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Good Pay Flexible to my university schedule

Cons

repetitive work days can be slow if shop is quiet ,especially in the week

1.0

Mar 4, 2020

It's a boys club

Anonymous

Recommend

CEO approval

Business Outlook

Pros

Benefits and mobility as it is a big company

Cons

I had serious trouble with one of the upper managers regarding racism and sexism and when I tried to contact the HR to bring my situation to the table, they couldn't care less. I was told very inappropriate stuffs such as 'this job is not for a woman cause people won't trust you' and 'I am just saying it to you because you are not American'. I never felt so humiliated in my whole life. Posting it here is a way that I found to contribute to my community and also to stand up for myself.

Nespresso Response

6y

Hello, At Nespresso USA, it's important that we provide a diverse and inclusive work environment for all of our employees. We are proud to say that women currently make up more than half of our entire employee population and fill more than half of our Director and Manager level positions. Our Senior Leadership Team is nearly half female, which proves to be highly successful. As a global company, our workforce demographics consist of employees from a variety of different backgrounds, cultures, and nationalities – cultural diversity at Nespresso USA is one of our many strengths according to our last employee survey. Our people are the key to our success and many of our employees have grown with us by taking on roles in different locations, departments and even different operating companies within Nestlé Global. That said, your comment regarding one of our upper managers is concerning and we would like to know more. Please do not hesitate to reach out to me directly, I’m happy to discuss further. All the best, Alfonso Gonzalez CEO, Nespresso USA

Viewing 1270 - 1272 of 1,879 Reviews

Jobs at Nespresso

Retail Stock Associate, Dadeland

Retail Sales Associate, Aventura Mall

Retail Sales Associate (Part-Time)

Retail Sales Associate, Lenox Square

Retail Sales Associate

Nespresso

Nespresso reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Former employee

Great Company to Work For

It's a boys club

Jobs at Nespresso

Nespresso reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Nespresso reviews FAQs

Jobs at Nespresso