Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,227 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"good benefits and over all environment" ((in 189 reviews)); "discounts and free coffee" ((in 124 reviews)); "Pay is good and is widely flexible" ((in 111 reviews)); "Good salaries and bonuses." ((in 78 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 77 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 160 reviews)); "no work life balance concidered" ((in 45 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 44 reviews)); "The managers don't care if you die at your desk." ((in 41 reviews)); "Upper management and corporate expectations are absurd." ((in 23 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,874 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by demographic groups

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Gender

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,874 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

1.0

Dec 22, 2011

Unfortunate waste of a career choice

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

The benefits are great. Coffee Specialist relationships are motivators during this stressfull environment

Cons

The fratenizing amongst upper management and other employees. The opportunity for advancement. Forget it if your not a family member, or significant other. The micormanagement. Having turned a stressfull environment in a customer relationship center into more stress because of petty nonsence.

1.0

Dec 14, 2025

Promises everything, takes everything

Sr boutique specialist

Recommend

CEO approval

Business Outlook

Pros

Better pay than other retail jobs, free machine, free coffee

Cons

Terrible working conditions: the air conditioning and heat both do not work, you have to wear coats and gloves indoors and risk heat exhaustion in summer. Managers choose a target to dispose of and work against that person by a campaign of lies and passive aggressiveness. Do not apply if you have a medical restriction, no matter how mild, it will be held against you. Micromanaging to the extreme, down to everything you say. They also speak of diversity, but employees are misgendered and deadnamed.

Nespresso Response

5mo

Hello, Thank you for sharing your feedback regarding your experience. We appreciate your acknowledgement of our competitive pay and the benefits we offer. Ensuring a safe and comfortable work environment is a top priority for us. Additionally, we recognize the importance of fostering a supportive and respectful workplace culture. At Nespresso, we strive to ensure that all employees are treated fairly and with respect, regardless of their background or personal circumstances. We have passed your feedback to the appropriate teams for careful review. Thank you.

1.0

Jul 7, 2025

Nespresso Is The Worst Company In The World

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

- favoritism -if you are related to a manager , married to a former manager’s sibling you can get any role you want - time theft: managers who work remote are not really working. They get fake manager titles so they can remain on the payroll. There are managers who never come to the office and have fake manager titles on paper receive a paycheck for 20 years but they are not really working from home. They are raising kids and doing things that have nothing to do with work but are still on the payroll wink wink

Cons

-Corrupt Human resources management that intimidates employees and whistleblowers - horrible pay -corrupt gossip and clicks - office managers who falsely accuse coffee specialists of stealing to deflect attention away from the fact that they are taking cups and items from the kitchen . They falsely accuse employees to deflect attention away from their corrupt actions

Nespresso Response

11mo

Hello Colleague, Thank you for your feedback, it will be shared with the responsible team. We value your insights and are committed to fostering a workplace where everyone is treated with dignity and respect. Wishing you well. Thank you.

Viewing 127 - 129 of 1,874 Reviews

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Unfortunate waste of a career choice

Promises everything, takes everything

Nespresso Is The Worst Company In The World

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