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      Nespresso

      Engaged Employer

      Nespresso reviews

      3.8

      74% would recommend to a friend

      (1,879 total reviews)
      avatar

      Alfonso Gonzalez Loeschen

      68% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,879 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      2K reviews
      1.0
      Dec 15, 2019

      Overall Terrible Experience

      Coffee specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Employee advantages, free Nespresso machine after a couple of months

      Cons

      -Management will harass and follow you, watch your every move -Management will not allow an experienced employee to serve customers before they have completed at least 4 months with the company -No flexibility in terms of sales -Very strict on punching in/punching out

      3.0
      Dec 8, 2019

      Coffee specialist

      Coffee specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Free coffee on the job - 2 15 min breaks and one half on a 8 hr shift

      Cons

      You had to sell at least 7-9 sleeves per customer to get the insentive, a lot of the times one person would come along who only wanted one as much as you tried to up sell so it would ruin your average for the month

      4.0
      Dec 4, 2019

      Good company to work for

      Senior coffee specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very competitive wage, specially for Coffee Specialists. Wages increase each year depending on personal performance. On top of that decent bonus structure, free machine and monthly coffee allowance. If you deliver results and wish to progress up towards management, Nespresso will support you. Most of the managers, assistant managers and Supervisors started as Coffee Specialists. It is hard work, KPIs are sometimes tricky to deal with but not impossible.

      Cons

      Nessoft till system not good enough, constantly crashing and affecting sales. Obvious disharmony between boutiques and Nespresso Club in terms of refunds and exchange policies. Nespresso club pretty much rewards every customer that makes a complaint about anything, while the boutiques stick to the policies. Supervisor wages not much higher than Sales Assistants, and responsibility very much like Assistant Managers.

      Viewing 1300 - 1302 of 1,879 Reviews
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      ReviewsNespresso reviews

      Glassdoor has 3,237 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.