Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,235 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 191 reviews)); "Free coffee is a cool perk, but I had better espresso." ((in 119 reviews)); "Pay is good and is widely flexible" ((in 117 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 77 reviews)); "Good salaries and bonuses." ((in 73 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 160 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 48 reviews)); "The managers don't care if you die at your desk." ((in 40 reviews)); "Upper management and corporate expectations are absurd." ((in 22 reviews)); "They play favoritism unlike anything I have ever witnessed." ((in 20 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,878 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,878 reviews)

Ratings by demographic groups

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,878 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

4.0

Nov 12, 2019

Great place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great benefits package, cares about sustainability and doing good business. People that work here are pretty amazing

Cons

Globally managed business so decisions cant always be made in the local US market

Nespresso Response

5y

Hello, Thank you for recognizing Nespresso USA as a “Great place to work”, I agree, the people that work here are amazing! It’s wonderful to see that you’ve been with us for 3-4 years, our people are key to our success, and we strive to develop and promote our talent from within. We’re proud to offer competitive benefit programs and great perks, and our sustainability initiatives are supported by employee learning opportunities which include trips to coffee farms. Nespresso USA is one of the fastest growing markets within Nespresso Global, our leadership team is empowered to make market decisions for our business as every market is different. Transparency and communication are very important to our leadership team, we’ve made significant improvements to our monthly all employee meetings by making them more accessible via our internal social media platform, Workplace, which has been a great tool to help us communicate and engage with all our employees in a timely manner. Thank you for your feedback, I hope you will connect with me and continue sharing. Thank you, Barbara La Rocca VP of HR, Nespresso USA

3.0

Nov 7, 2019

Nespresso

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Location location location coffee coffee

Cons

Robots ,call centre ,team leaders

5.0

Nov 7, 2019

District Manager

District manager

Recommend

CEO approval

Business Outlook

Pros

Very good benefits, amazing coffee, competitive pay. There is a lot of opportunity for career growth and the employee population is very diverse. Extensive training and continuous education. I have never work for such a customer centric (both internal and external) organization. I truly love my job and the company I work for!

Cons

At times the stores can be incredibly busy and the associate workload is physically demanding. The retails teams definitely get there steps in.

Nespresso Response

5y

Hello District Manager, Thank you for sharing that you “truly love your job and the company you work for”, this really shows with your 5-7 years at Nespresso USA. We’re proud to offer competitive benefit programs and great perks, and we strive to develop and promote our talent from within. Our people are key to our success, many of our employees have grown with us by taking advantage of our many learning and development programs, many of which are “customer centric”. Our boutique teams do an amazing job delivering a best-in-class customer experience, even on the busiest of days, our teams know how to deliver! Great advice, we will continue to be open to change and suggestions from our dynamic workforce, please feel free to reach out to me directly to share feedback. Thank you, Barbara La Rocca VP of HR, Nespresso USA

Viewing 1309 - 1311 of 1,878 Reviews

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