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      Nespresso

      Engaged Employer

      Nespresso reviews

      3.8

      74% would recommend to a friend

      (1,878 total reviews)
      avatar

      Alfonso Gonzalez Loeschen

      68% approve of CEO

      50% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Compensation and benefits

      3.5

      Work/Life balance

      3.3

      Senior management

      3.2

      Career opportunities

      Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,878 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      3.0
      Sep 20, 2019

      Mediocre

      Clinical coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Independence, flexibility with hours - good student job

      Cons

      Bad management, big employee turnover

      1.0
      Sep 15, 2019

      Good but not good

      Team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      pay people (depends) Management was good until they hired new ones. It got bad after that.

      Cons

      Literally like everything else. Management. The brand

      avatar
      Nespresso Response
      5y
      Hello Former Team Leader, I’d like to invite you to contact me directly to discuss your points in further detail, I see that you no longer work for Nespresso, but we’re always looking to understand and improve. Please don’t hesitate to reach out, as I welcome your direct feedback. Thank you, Barbara La Rocca VP of HR, Nespresso USA
      1.0
      Sep 15, 2019

      A TECH DISASTER!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendly co-workers who are genuinely helpful, depending on where you work .

      Cons

      Terrible outdated POS system that causes a lot of stress for retail staff and customers alike. (Windows 7!!! I'm not kidding! Hasn't been updated in over 5 years and keeps breaking down, and that's only if you can actually log on to the system, which takes forever. This often results in abuse from customers so is incredibly stressful... Also convoluted and overly complicated procedures for in-store subscription, among other things.... promo codes supplied by HQ are also often unreliable, leading to more confusion and headaches. The tech department never offers its retail stores any decent support and they are just expected to suffer with it all.

      Viewing 1333 - 1335 of 1,878 Reviews
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      ReviewsNespresso reviews

      Glassdoor has 3,235 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.