Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,235 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"And throwing benefit are great." ((in 186 reviews)); "discounts and free coffee" ((in 124 reviews)); "Pay is good and is widely flexible" ((in 112 reviews)); "Good salaries and bonuses." ((in 73 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 73 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 158 reviews)); "Work work work No work life balance!" ((in 44 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 43 reviews)); "The managers don't care if you die at your desk." ((in 39 reviews)); "Upper management and corporate expectations are absurd." ((in 23 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,878 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,878 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,878 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

1.0

Aug 27, 2019

Terrible conditions

Boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Free coffee although allowance has been halved this year

Cons

Management team are not trained to handle new concept store. The point of sale is so antiquated it does not link up with the eftpos machine. Error is easy and the staff members are blamed for the computer system failure. For instance it is a wharehouse system used in a retail setting. You cannot even scann merchandise you have to find codes. You also are not always allowed to go to the bathroom and beg the manager to do so.

3.0

Aug 26, 2019

Mostly good, but the bad was bad!

Manager

Recommend

CEO approval

Business Outlook

Pros

Great product, well developed policies regarding procedures. High standards for production and execution.

Cons

Poor leadership at regional level, unprofessional and poor communicators. They don't motivate and rally the region to become more effective. Corporate culture of Nespresso is weak, no internal values to govern and guide behaviours.

1.0

Aug 24, 2019

A Hot Mess

Team leader

Recommend

CEO approval

Business Outlook

Pros

The product is amazing Sustainability initiatives and their ethical responsibility in regards to ensuring that coffee farmers are well off and cared for Health insurance and 401K Quarterly bonuses

Cons

Ridiculously high expectations Very high turnover rate (at least from my location) Training is RUSHED, they should know better than to do that esp at high volume locations Not a lot of help or assistance from higher up management Entitled customers who are incredibly disrespectful (I have been in unsafe/hostile customer situations) Very outdated POS system

Nespresso Response

5y

Hello Team Leader, Thank you for saying that Nespresso has an amazing product. We’re proud to offer competitive benefit programs and great perks. Our people are key to our success, many of our employees have grown with us by taking advantage of our many learning and development programs which include learning about our core values and sustainability initiatives. Our technology tools have been undergoing updates, but if you have ideas for improvements, I encourage you to share with our IT team as we’re always looking to improve. I’d like to invite you to contact me directly to discuss your points in further detail, please don’t hesitate to reach out. Thank you, Barbara La Rocca VP of HR, Nespresso USA

Viewing 1342 - 1344 of 1,878 Reviews

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Nespresso

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Mostly good, but the bad was bad!

A Hot Mess

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