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      Nespresso

      Engaged Employer

      Nespresso reviews

      3.8

      74% would recommend to a friend

      (1,876 total reviews)
      avatar

      Alfonso Gonzalez Loeschen

      68% approve of CEO

      50% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Compensation and benefits

      3.5

      Work/Life balance

      3.3

      Senior management

      3.2

      Career opportunities

      Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,876 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      4.0
      Aug 2, 2018

      Nespresso

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay for retail, free capsules

      Cons

      Lots of pressure from corporate, hard to move up

      avatar
      Nespresso Response
      7y
      Hello, I agree, “Complimentary capsules” as provided in our outstanding benefits package is one of many great perks at Nespresso USA. The US market is growing at a rapid pace with high achievement goals. Like any successful company, pressure, as you say, will be expected from your management team, although I don’t view pressure as a con or a negative. Teams at Nespresso US have a winning drive and I’m always extremely pleased by each departments efforts to deliver the best service and quality product to our customers. I invite you to contact me to discuss your thought about moving up within the company. We are constantly promoting from within and hopefully you have shared your desire to accelerate as well as explained on your yearly developmental goals. Let’s work together to grow and learn. All my best, Guillaume Le Cunff President & CEO, Nespresso USA
      4.0
      Jul 30, 2018

      Great company with lengthy internal processes

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are good Flexi hours - results indicated by numbers Consistent quality in product offerings

      Cons

      Lengthy Processes Rigid headcount quota

      5.0
      Jul 27, 2018

      Manager in Customer Facing Environment

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at Nespresso, USA you have the ability to really change processes and ways of working to best service the Customer. Senior Management is always open to listening and activing ideas that add value and make for a better customer experience. Work life balance is great and benefits are outstanding!

      Cons

      Sometimes outdated technology in the company can slow down execution and we could use an upgrade in our CRM tools. I think most companies face that issue, as technology is always changing

      avatar
      Nespresso Response
      7y
      Hello Nespresso Manager, It’s great to read that you have been working to change processes and ways of working, and that Senior Management has been open to listening and activating ideas with you. I’m always interested in hearing new ideas that add value – please contact me when you want to share. Our technology tools have been undergoing updates, but if you have ideas for improvements, I encourage you to share with our IT team. We’re here to help and always looking to improve. Thanks very much, Guillaume Le Cunff President & CEO, Nespresso USA
      Viewing 1477 - 1479 of 1,876 Reviews
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      ReviewsNespresso reviews

      Glassdoor has 3,232 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.