Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,235 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 191 reviews)); "Free coffee is a cool perk, but I had better espresso." ((in 119 reviews)); "Pay is good and is widely flexible" ((in 117 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 77 reviews)); "Good salaries and bonuses." ((in 73 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 160 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 48 reviews)); "The managers don't care if you die at your desk." ((in 40 reviews)); "Upper management and corporate expectations are absurd." ((in 22 reviews)); "They play favoritism unlike anything I have ever witnessed." ((in 20 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,878 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by demographic groups

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,878 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

3.0

Apr 15, 2021

Great company, Great People, Needs better B2B Marketing

B2b sales consultant

Recommend

CEO approval

Business Outlook

Pros

Great brand and part of the Nestle family. Great Benefits like free coffee machine, monthly coffee capsule allowance, Good team bonding events/ meetings, good coffee training.

Cons

Basic Salary is too low meaning staff dont stick around too long. Marketing for specific B2B range is poor with many clients unaware of Nespressos offering meaning lots of cold calling. Bonus structure is not well defined and you OTE can vary hugely depending on the region you cover. Career progression is not great with roots to Sr management largely selected on time at the company rather than your skill set.

Nespresso Response

5y

Hello Colleague, Thank you for the feedback. We are happy to hear you enjoyed our provided training as well as working with your colleagues. Regarding your concerns, we work to offer our employees at Nespresso a market-competitive total rewards package, which includes base salary, bonus/incentives, benefits, and learning. Similar to rewards, we focus a great deal on our people’s career development and talent management. We believe this balance across several components is important for our people. We do, however, appreciate the feedback and will pass along to the appropriate team members. If you want to discuss further the opportunities you see, please contact your BEO, Guillaume Chesneau. He would welcome your further feedback details. Wishing you the best in your future endeavors. Best regards, Guillaume Le Cunff, CEO

4.0

Apr 14, 2021

Nespresso

Supply manager

Recommend

CEO approval

Business Outlook

Pros

Great global brand and products

Cons

centrally managed company with limitations

Nespresso Response

5y

Hello Supply Manager, Thank you for recognizing Nespresso as a great global brand, we are proud to offer quality coffee products to our customers. In regard to your comments, I’d like to better understand the limitations you refer to, please reach out to me directly to discuss, any feedback on how we can improve Nespresso together would be most appreciated. Thank you for taking the time to review. All the best, Alfonso Gonzalez CEO, Nespresso North America

5.0

Apr 14, 2021

Great Company

Senior territory manager

Recommend

CEO approval

Business Outlook

Pros

great pay, great people, flexible

Cons

chain of command, not that flexible

Nespresso Response

5y

Hello Colleague, Thank you for the feedback. We are proud to offer our employees with flexibility as well as a market competitive package as part of our Total Rewards. We will welcome to hear more about the areas of opportunity you describe. Please speak with your Line Manager or HRBP. Wishing you continued success at Nespresso. Best regards, Guillaume Le Cunff, CEO

Viewing 1489 - 1491 of 1,878 Reviews

Jobs at Nespresso

Retail Stock Associate, Dadeland

Retail Sales Associate (Part-Time)

Retail Sales Associate, Aventura Mall

Retail Sales Associate, Lenox Square

Retail Stock Associate

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Great company, Great People, Needs better B2B Marketing

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