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      Nespresso

      Engaged Employer

      Nespresso reviews

      3.8

      74% would recommend to a friend

      (1,875 total reviews)
      avatar

      Alfonso Gonzalez Loeschen

      68% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,875 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      2K reviews
      1.0
      Mar 15, 2018

      Horrible Work Environment

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Committment to customers and outsiders and President is amazing but bit removed from the internal political game Benefits are good - because of Nestle USA

      Cons

      Internal craziness in all different parts of the company, open positions through the roof, very disjointed from global initiatives

      avatar
      Nespresso Response
      8y
      Hello - Thank you for your recent review. I appreciate you taking the time to provide your feedback. Our Nespresso Club and all of our employees pride ourselves on excellent customer service throughout all channels. You’re right, we offer incredible and well-rounded benefits, the coffee and machine allowance alone is extremely generous! Because Nespresso is growing at a steady and strong rate, not to mention several new retail locations opening soon, we have many excellent jobs currently posted. Numerous employees in different departments have recently been promoted, therefore, we are filling those roles and happy to offer beneficial career opportunities! Do you have facts regarding Nespresso’s global initiatives you would care to discuss with me? I am happy to hear your opinion or the summary you may have compiled. The US market is keenly supported by our headquarters and we must align with their goals and expertise, that is what makes Nespresso US and all of the markets, an outstanding global brand. If you feel there are internal corrections that could be evaluated, please contact me directly or feel free to call our confidential employee help-line at 888-424-2409. Thank you and regards, Guillaume Le Cunff
      3.0
      Mar 14, 2018

      Sales

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free machines, Bloomingdales discount good coffee

      Cons

      No hot water to properly clean machines, petty mgmt, poor mgmt

      avatar
      Nespresso Response
      7y
      Dear Former Nespresso Sales Employee, I am glad you enjoyed our free machines, as we are proud to offer competitive benefit programs and great perks. We appreciate your feedback regarding your job function, however, there is room for some healthy disagreement. We offer our coffee specialists a great training program which includes all facets of the business, products, sales, and machine training where our employees are trained and locations are set-up to properly clean and maintain our machines. If you’d like to explain your feedback in further detail, please don’t hesitate to reach out to me directly, happy to listen. Take care, Guillaume Le Cunff President & CEO, Nespresso USA
      1.0
      Mar 12, 2018

      Oh my!

      Territory sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nespresso is a great product, the coffee is peculiar and good, and the machines as well. The people being managed (micro-) only want to make a living and support their families, they have a good heart

      Cons

      -Park Ave is full of no good employees, the Marketing Department is a total waste - Long Island City of full of micro-managers, the same ones who are macro-managed by family-clicks... How is it possible that family members "run" that location as if it was a family business? -Toxic environment that is not conducive to lateral career growth -It is a matter of time before Nespresso USA becomes obsolete

      avatar
      Nespresso Response
      8y
      Hello - Thank you for your review. I appreciate you taking the time to provide your feedback. I’m glad to read that you enjoy our product and AAA coffee. We are truly first among others! I have reviewed your cons and it is a specific concern you speak poorly of our dedicated employees. We have over 150 hard-working and knowledgeable employees based in our New York office, if you would like to share concrete facts, I am happy to listen to all of them. To touch on a few of your other points, and specifically regarding the Marketing department, while I respect your personal opinion, let me reassure you on the fact that our brand has been delivering a permanent and consistent strong growth over the last 3 years. I personally stand firm that our Marketing team has not been a ‘total waste’, as you say, but quite the contrary. The team has continually delivered a great and worthwhile added value to the Nespresso brand. Again, thank you for sharing your opinions, if you would like to speak in detail, with factual evidence, please contact me directly, or if you prefer, please contact our confidential employee help-line at 888-424-2409. Best to you, Guillaume Le Cunff
      Viewing 1522 - 1524 of 1,875 Reviews
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      ReviewsNespresso reviews

      Glassdoor has 3,230 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.