Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,235 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 185 reviews)); "Free machine and free coffee , some discount but not impressed .." ((in 114 reviews)); "Pay is good and is widely flexible" ((in 112 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 78 reviews)); "Great Team and Product" ((in 71 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 154 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 47 reviews)); "Work work work No work life balance!" ((in 45 reviews)); "The managers don't care if you die at your desk." ((in 39 reviews)); "Upper management and corporate expectations are absurd." ((in 25 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,878 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,878 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

Feb 23, 2021

Great place to work, with the usual 'big corporation drawbacks'

Crm marketing specialist

Recommend

CEO approval

Business Outlook

Pros

Top-of-the-market brand, extremely fun to work with / Motived and talented employee pool / Lots of career advancement opportunities (including to Nestlé)

Cons

The typical large, multinational corporation drawbacks: not always super agile, from time-to-time a disconnect with local markets, things like that...

Nespresso Response

5y

Hello Colleague, Thank you for recognizing Nespresso as a 'top-of-the-market' brand. We are happy to hear you found your colleagues a pleasure to work with, we truly have an exceptional group of talent. We also strive to develop and promote our talent from within and are proud to offer employees career advancement, as well as mobility throughout the Nestle organization. As a large organization we are consistently working to improve our ways of working, while connecting with all markets, however we appreciate you voicing your concerns. Wishing you success in your future endeavors. Best regards, Guillaume Le Cunff, CEO

4.0

Feb 22, 2021

Great Transition

Manager

Recommend

CEO approval

Business Outlook

Pros

New management brings a lot of innovation and exciting projects. Younger management style , more adapted to Y/Z generations. Be part of Nestlé and it's benefit, good Bonus, many advantages for mobility, Meals, free coffee and discounts on Nespresso products

Cons

Difficulties to focus, this company for years have been unable to focus on few priorities and wants to do everything at the same time. Many teams are permanently under pressure and very hard work. IT systems are not at the standard of high performing & agile organisations .

Nespresso Response

5y

Hello Colleague, Thank you for providing your feedback. We are happy to provide employees with many benefits and perks as part of our Total Rewards package, such as free coffee and discounts. Regarding the cons you outlined, our company is growing and evolving, and we appreciate our employees' efforts in supporting Nespresso's goals and providing the best customer support. We are also consistently working to improve our technology across the company. We would encourage you to contact your local HRBP, ManCom or me, so we could look further into your comments. We wish you much continued success with Nespresso. Best regards, Guillaume Le Cunff, CEO

5.0

Feb 20, 2021

Excellent place to work

Boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Bonuses, healthy work environment, you’re not expected to do anything that isn’t in your work description. And you get paid above minimum wage for a fairly easy retail job

Cons

A lot of information to learn and you have to learn fast but there is online training programs available to help you with this

Nespresso Response

5y

Hello Colleague, Thank you for your positive feedback and for recognizing our efforts to provide a healthy work environment. We are proud to offer a competitive benefits program as part of our Total Rewards package, and extensive training for all employees to ensure they are equipped to handle their jobs. We also appreciate your insight and advice to Sr. Management, we will pass on the management team. Wishing you continued success at Nespresso. Best regards, Guillaume Le Cunff, CEO

Viewing 1525 - 1527 of 1,878 Reviews

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Great place to work, with the usual 'big corporation drawbacks'

Great Transition

Excellent place to work

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