Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,227 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 184 reviews)); "Pay is good and is widely flexible" ((in 126 reviews)); "Good Colleagues, Free Coffee, Able to learn coffee knowledge" ((in 124 reviews)); "Good salaries and bonuses." ((in 81 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 74 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 154 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 43 reviews)); "The managers don't care if you die at your desk." ((in 40 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews)); "Management by process, communication is bad, no promotions except for the happy few friends of the bosses...." ((in 20 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,874 total reviews)

Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,874 reviews)

Ratings by demographic groups

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,874 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

5.0

Jul 7, 2016

Nespresso Rocks!

Crc employee

Recommend

CEO approval

Business Outlook

Pros

I love coming to work everyday and a huge part of this is the people I get to work with. We're on big happy family here and I am honored to work with some amazing people. We are a diverse group of individuals who work hard every day to provide an unforgettable experience for our Club Members and I am proud to be part of such a wonderful team!

Cons

Holiday schedule - CRC is almost always open.

Nespresso Response

9y

Hi - Thank you for taking the time to share your valuable feedback with us. It's great to hear that you're enjoying you work environment and colleagues. We are fortunate to have great people with positive input that help us move our business forward. We're committed to provide our Club Members 24/7 world-class service year-round. Our plan is to continue with this exemplary service commitment while balancing a strong work/life balance for our people. Thank you for your feedback. Guillaume Le Cunff President @ Nespresso USA

4.0

Jul 7, 2016

Great company culture. With great benefits. Great Team!

Coffee banquet specialist

Recommend

CEO approval

Business Outlook

Pros

People working at Nespresso are very helpful when you reach for help. And throwing benefit are great. Managers are willing to have one in one meetings and group meeting to get feed back for the team. And find a way to improve the team, and store together.

Cons

It take a while for HR to get my pay stuff and some of the important information for me to use in store. Feel like the HR and store management have many miss communication.

Nespresso Response

9y

Hello – thank you for sharing your feedback. I am glad to read about your experience working in a Boutique with a great supportive team. We want our leaders to support and inspire their team members to work efficiently and provide customers with the best experience. Our organization strives to resolve pay matters and employee information needs quickly. We have great tools to help us with these efforts such as Kronos and the weekly Newsletter. If you have any unresolved items, please speak to the BTQ Manager or the HR Manager assigned to your BTQ. I know they will quickly resolve the situation for you. Thank you. Guillaume Le Cunff President @ Nespresso USA

4.0

Jul 6, 2016

Boutique Specialist

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Free machine, free monthly coffee, 8 hours shifts, paid 15 minute breaks. Good and frequent training

Cons

Boutique specialists are hired through agency, some miscommunication and/or expectations. No benefits for full timers (insurance, paid sick days, etc.). No pay raises.

Viewing 1681 - 1683 of 1,874 Reviews

Jobs at Nespresso

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Nespresso

Nespresso reviews

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Nespresso Rocks!

Great company culture. With great benefits. Great Team!

Boutique Specialist

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