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      Nespresso

      Engaged Employer

      Nespresso reviews

      3.8

      74% would recommend to a friend

      (1,872 total reviews)
      avatar

      Alfonso Gonzalez Loeschen

      67% approve of CEO

      50% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Compensation and benefits

      3.5

      Work/Life balance

      3.3

      Senior management

      3.2

      Career opportunities

      Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,872 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      2.0
      Oct 15, 2015

      Could be better, lack of management and motivation

      Senior sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good salary, the schedule is somehow flexible..... .... ..... That could be all tgat i can say. Thank you... M.

      Cons

      Improving your sales skills.. To learn how to work within a team. You can appreciate there to find a nice coworker

      4.0
      Oct 14, 2015

      Good but could be better

      Boutique specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free capsules every month A good pay to start but not clear how to grow in the company.

      Cons

      The customer is always right even if he isn't, they should encourage Club members to learn how to use their machines and accept that sometimes at the Boutiques it takes time to get them their orders or other Club members before it's their turn.

      3.0
      Oct 8, 2015

      Nespresso Club

      Digital media specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Free MTA Cards Monthly - Free lunch - Free Nespresso machine (refurbished) within your first three months

      Cons

      - Controlled Enviroment - Timed bathroom breaks - schedule changing weekly - Supervisors on the web or playing with their phones. Not a good example when the rest of the floor is working hard - Favoritism

      avatar
      Nespresso Response
      10y
      Hi – Thank you for submitting your review. Yes, we offer many benefits that employees are happy to enjoy. By the way, all products we provide our employees, including the machines, are new; we have not provided refurbished machines for several years now. The Customer Relationship Center (CRC) requires a solid organizational structure and operational ground rules to provide the 24/7 world class service we pride ourselves on. These business practices are common to all customer service centers in the US. We have heard from many employees who worked in call centers in the past that our business practices at the CRC do provide a great deal more flexibility than our market competitors. Regarding your comments on the supervisors, I agree with you that we must all role-model the same behaviors. If you are feeling this is not happening, please come forward by calling our confidential employee help-line at 888-424-2409 and providing specific facts about your experience. I’m also available to you if you prefer to speak with me. I want you to have a more positive experience. I hope you will give us the opportunity to improve your experience. Thank you. Guillaume Le Cunff President @ Nespresso USA
      Viewing 1753 - 1755 of 1,872 Reviews
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      ReviewsNespresso reviews

      Glassdoor has 3,223 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.