Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,230 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and free coffee on the job" ((in 193 reviews)); "overall good people to work with in the business, free coffee, awesome head office in North Sydney, generous salary, not afraid to spend money on its staff and wellbeing" ((in 127 reviews)); "Pay is good and is widely flexible" ((in 117 reviews)); "Great Team and Product" ((in 76 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 71 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 159 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 45 reviews)); "The managers don't care if you die at your desk." ((in 39 reviews)); "Upper management and corporate expectations are absurd." ((in 25 reviews)); "Management by process, communication is bad, no promotions except for the happy few friends of the bosses...." ((in 20 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,875 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,875 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

Jan 15, 2025

Good Retail Experience

Team lead

Recommend

CEO approval

Business Outlook

Pros

Great product, staff, and environment.

Cons

minimal growth opportunities for long term

Nespresso Response

1y

Hello, Thank you for sharing the feedback on your experience at Nespresso. We are happy to read that you appreciate our products and the environment we created for our employees. It is important to us to make sure that everyone feels welcome. We understand that you were not fully satisfied with your experience. At Nespresso, we strive to provide our employees with various possibilities for their career growth and constantly aim to support our people in their professional aspirations. Your review is important as we constantly seek to improve, and we will share it with the responsible team Wishing you success in your new endeavors. Thank you.

4.0

Jan 13, 2025

Great Company with a great product!

Coffee boutique specialist

Recommend

CEO approval

Business Outlook

Pros

Easy to learn about product

Cons

Fluctuating Schedule with other coworkers.

Nespresso Response

1y

Hello Colleague, Thank you for taking the time provide feedback. We appreciate your positive comments regarding the ease of learning about our product. It's great to hear that you found it easy to familiarize yourself with our offerings. Schedules may fluctuate due to various factors, but we understand that a consistent schedule is important for work-life balance and effective teamwork. We are committed to finding ways to enhance our scheduling processes and foster improved coordination among our team members. Your feedback is valuable to us, and we appreciate you bringing this to our attention. If you have any further details or suggestions, please don't hesitate to reach out to your local HR team. We hope that you find success and fulfillment in your career with us. Thank you.

3.0

Jan 9, 2025

Some Good with some Bad

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

- Decent benefits overall including quarterly store credit and PTO. - Product is easy to learn and sells itself for the most part. - Though busy, the job itself is simple. - You learn a lot about coffee, if you like coffee you’ll enjoy selling it here.

Cons

- Priority is placed on external candidates when hiring for any type of management position. Unless you advocate for yourself or are friends with the store manager you may never be promoted. - Corporate is incompetent when it comes to hiring and places sole responsibility on the store manager. We were frequently told that there are always issues with hiring, and then when the seasonal employees left or others quit, they wouldn’t hire anyone for weeks on end leading to burnout and even more people quitting. - If your location as a to-go bar then good luck. I had minimal training and saw multiple associates not follow basic hygiene procedures like washing their hands. The store manager even at point tried to convince everyone that employees do not need a food handler certification and refused to listen when told that employees need to have one if they are making coffee drinks.

Nespresso Response

1y

Hello, Thank you for sharing your feedback about your time at Nespresso. We’re encouraged to hear that you found various benefits and learning opportunities that we provide our people with to be positive aspects of your experience. We also acknowledge your concerns about internal advancement, hiring practices, and training. Making sure that our teams receive proper managerial support with clear career pathways, sufficient staffing, and comprehensive training is essential, and your feedback helps us identify areas for improvement. The quality of our product and the safety of our customers is non-negotiable to us. We appreciate your bringing this to our awareness and if you wish to provide us with more information, please contact your former local HR team and we continue improving. Wishing you all the best in your future endeavors. Thank you.

Viewing 244 - 246 of 1,875 Reviews

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Great Company with a great product!

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