Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,232 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Good benefits and perks every month" ((in 189 reviews)); "Great benefits and free coffee on the job" ((in 123 reviews)); "Pay is good and is widely flexible" ((in 118 reviews)); "Good salaries and bonuses." ((in 73 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 72 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 160 reviews)); "Work work work No work life balance!" ((in 45 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 41 reviews)); "The managers don't care if you die at your desk." ((in 37 reviews)); "Upper management and corporate expectations are absurd." ((in 25 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,876 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by demographic groups

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,876 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

5.0

Jun 14, 2023

Nespresso Company Review

Senior boutique specialist

Recommend

CEO approval

Business Outlook

Pros

I worked with a great team and overall you get great benefits (free machine yearly, coffee credit, lifestyle benefits, PTO, etc.). My manager was very flexible with my hours because of my position (PT flex). The location was also fairly small and crowds would come in waves, so it was never truly overwhelming and there would be some down time.

Cons

Communication between upper management and boutique locations would sometimes be difficult, as promotions and new policies were constantly being changed. Some of the customers were also hard to deal with and would make returns, refunds, or other interactions very frustrating.

Nespresso Response

2y

Thank you for taking the time to leave a review about your time with Nespresso! Feedback has incredible value and will allow us to continue improving. We wish you all the best. -Your Nespresso HR Team

5.0

Jun 14, 2023

excellent company

Front desk agent

Recommend

CEO approval

Business Outlook

Pros

Good very friendly and cooperative environment

Cons

lots of work load and time

Nespresso Response

3y

Hello Colleague, Thank you for sharing your feedback and review with us. We are happy to know that you recognize our efforts in cultivating an excellent working environment. It's important for us to build a friendly, supportive and collaborative place to work, where people respect, help and inspire each other to grow and succeed. Regarding the areas you see as cons, we can assure you, that, at Nespresso, we always strive to offer comfortable working conditions and ensure that our employees have a decent work-life balance. If you want to share more feedback with us, please feel free to contact your Manager or local HR team. Wishing you continued success at Nespresso. Thank you.

4.0

Jun 11, 2023

Good culture

Retail sales supervisor

Recommend

CEO approval

Business Outlook

Pros

Overall, good teamwork in delegating tasks and deliverables.

Cons

Training was not consistent. It was short which should’ve been longer for a better work experience.

Nespresso Response

2y

Thank you for taking the time to leave a review about your time with Nespresso! Feedback has incredible value and will allow us to continue improving. We wish you all the best. -Your Nespresso HR Team

Viewing 289 - 291 of 1,876 Reviews

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