NetLine Call Center Representative reviews

1.0

Be the first to recommend this company

(2 total reviews)

Robert Alvin

Not enough data to show CEO approval

Reviews by job title

2 reviews
1.0
Jan 23, 2017

worst job ever

Recommend
CEO approval
Business Outlook

Pros

The hours are not so bad.

Cons

Low pay, high expectations. 2 bathroom breaks. nasty supervisor, who ate and shopped online all day. can't be a half of a second late.

1.0
Sep 26, 2016
Recommend
CEO approval
Business Outlook

Pros

People are friendly for the most part, convenient location if you take public transportation. HR is nice. Plenty of incentive bonuses as well, although it does feel less like a work environment and more like 2nd grade with the spinning of the wheel and the gift cards.

Cons

Where do I begin? This is a call center, and there's the call center mentality that goes with it. Everything is a numbers game. "You should be able to get x calls in y hours." Getting past that is not hard, but it's never enough. If the average is 400, and you get 500, they want 600. Get 600...you need 700. There's a definite slavery treatment that goes with that. Employees are treated poorly. It's all about the clients/sponsors. The manager is a total idiot. He has absolutely no understanding of how a call center even works. His mentality is, "If it's free, why wouldn't they take it?" Let me explain how the "free offers" work: the people who are being cold-called apparently did research on a client's website, and they're being called about some free offers that can be sent to the e-mail that is already on file. Not sketchy so far, right? Well, if they do accept the offer, while it is true that they will get the free material sent to them, this also opens the floodgates for more crap. Consider it a trojan horse, but not of the virus variety. On top of that, the sponsors now have a "lead", so they can attempt to sell these same people stuff that they don't want. I call this telemarketing without the sale (but it will lead to one later). Avoid this place like the plague, and avoid Tradepub.com and whatever sister sites they may have as well.

Glassdoor has 50 NetLine reviews submitted anonymously by NetLine employees. Read employee reviews and ratings on Glassdoor to decide if NetLine is right for you.