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      Newegg

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      Newegg reviews

      2.4

      25% would recommend to a friend

      (685 total reviews)
      avatar

      Anthony Chow

      25% approve of CEO

      22% positive business outlook

      Ratings by demographic groups

      Newegg has an employee rating of 2.4 out of 5 stars, based on 685 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Newegg employee rating is 32% below average for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      685 reviews
      5.0
      Feb 1, 2020

      Great work place

      Sales operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      One of the best job I had. Great group of people with no drama and team work.

      Cons

      Since their system is homegrown, it could take time to enhance if needed.

      avatar
      Newegg Response
      6y
      Thank you for your review! We appreciate that you've taken the time to reach out and let us know about your positive Newegg experience!
      3.0
      Jan 28, 2020

      How it is to work as a customer service agent at Newegg

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Easy to get into -Very open, nice and thoughtful co workers from other CS agents to supervisors and CS managers -One of the only places where a supervisor/manager respects you for doing your job and notices -Very flexible hours for full timers where you get to choose (if available) between 5:30 am to 9:00 am being the latest to come in, with included flex time (you can come in 5 minutes late or early, including lunch)

      Cons

      -Job can be exhausting with customers not being to nice or kind -Mandatory overtime for many holidays, mostly all of November- early January, depending on customer traffic. -CS as a department was the only department that did not receive raises, which was not our CS managers fault, as they are there for the people. (HR decisions) -Was promised raises for all staff in CS, but HR failed to deliver, despite meeting above expectations. -Many of the issues customers face is generally neither CS or Managements fault, it stands with HR decisions, the way Newegg and the website is build from previous IT teams and the issues we as CS agents have to fix/report for them. -Our twitter/facebook page is a no go compared to many other companies that interact and have fun with people online, as its only used as another source for customer support.

      Viewing 328 - 330 of 685 Reviews
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      ReviewsNewegg reviews

      Glassdoor has 707 Newegg reviews submitted anonymously by Newegg employees. Read employee reviews and ratings on Glassdoor to decide if Newegg is right for you.