Poor Training Equals Poor Customer Service
Pros
Location, Benefits and friendly atmosphere
Cons
The expectations of a new employee in the customer service field is to be perfect and as good as someone who has been employed in the company for 3 -5 years. Newegg does train new reps and actually has them answering calls while they are in training. At times the information they may give someone may not be as accurate. There may be a chance that this caller received a 'newbie' on the floor when he/she called in the first time. I'd also like to let all know that all calls are placed on a caller's que and all reps have to shorten their calls to under 4 minutes and are pressured to take at least 80 calls a day or they can be fired. So the pressure is on, stress, etc to end the call fast. In a nutshell everyone is C.S has to speed talk to keep their job. . Management speed talk when in a meetings. The entire work place is based on the principal of rush rush!
