Nextiva reviews

This use to be a great company from 2016-2019. Since then, Nextiva has really nosed dived as a company. A lot has happened in this time, but ultimately Nextiva grew way too fast, tried to move up market too fast, and in turn lost its identity. Everything from the product, to customer service, to employee morale all suffered and continues to suffer. It's also become such a bureaucratic mess. This is a reactive company that likes to point fingers. Whether its department to department, or boss/manager to team. Nextiva has this down pat. There is no working together to solve a common problem or deficiency. This is a product that is unable to go up market. It's so buggy and unusable. You can poke holes through all of their product offerings. Competition in this already saturated market space is running right past Nextiva. If I was a business owner, I would never use this product. Feedback goes in one ear and out the other. I can think of multiple occasions where product and deficiencies lie and what needs to get fixed/upgraded. We'd then have the same meeting 4-5 months down the road and talk about the same deficiencies. You could count on these repetitive meetings 2-3 times a year. Poor leadership generally from the Director level up all the way to the C levels. I worked for some very good direct managers, but the initiatives from the top are so poorly passed down to team leaders. These are some of the worst communicators you can imagine. There is a new VP every fiscal year and usually new directors in each segment from Mid Market down to Very Small Business.

lack of stock options industry growth struggles