Owned by a private equity firm that focuses on their own profits and portfolio more than any employees health, safety, and morale.
This company does nothing to help you if you were possibly exposed to COVID at the company office or at a client site. They don't even bother to offer to send you to get tested, find a location, or anything else that may be helpful. Also, you have to do this on your own time by using PTO. They claim this isn't the way it works, but having been exposed several times during my employment and what I had to do on my own says otherwise. They believe the client over employee every single time that these exposures take place. The client's happiness is more important than an employee's health and safety. They did have monthly emails sent out about what the company is doing to protect it's employees from any possible exposure but it was the same email that was copy/pasted with very little changes.
There is a complete lack of communication between management, implementation teams and front line employees. Occasionally there are major changes that are being made for the company and/or a client, but no one bothers to informs other teams of the changes. So if it happens to break something, the front line employees are slammed with calls, emails, tickets, etc. and having no idea what happened to cause the issues. It is up to the front line employees to figure things out on their own that a change was made and it has caused major issues. Once it is mostly cleared up, management will take immediate action to send an email to their hard working front line employees saying it is not acceptable to be so busy and you need to work harder and faster. They never take into account that their lack of communication caused these types of incidents to happen in the first place.
Their clients constantly get hacked and deal with ransomware way too often. Again, due to their clear lack of communication, the end users do not know what is going on. All they know is that they can't do their jobs because their account was disabled, file/server access was disabled, or their passwords were being changed without them being notified. End users only know to call IT when things don't work. Internal cyber security may be important to keep them safe but not their clients.
The company keeps buying up more and more smaller MSP's to grow their footprint instead of focusing on their current clients to ensure their IT needs are met. Several clients will leave after their contract is up (or break it in some cases) because they don't get the attention they need when it comes to their IT infrastructure. They will start using 3rd party solutions that work for them because their IT provider doesn't address their concerns and issues.
Complaints were made about a fellow team mate and nothing was ever done. The employee was constantly avoiding taking calls/tickets to take smoke breaks every 30-60 minutes. This person would literally watch the phone queue to see when they were next to take a call and then take a break. This person was close friends with their manager so any complaints went nowhere. They are one of the highest paid/tenured people on the team and did about 1/3 of the work. Since they were buddies with management, nothing ever came of the complaints. When I had left, this person was still doing whatever they want and lowering team morale.
