Is NiSource a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at NiSource have rated their employer with 3.2 out of 5 stars in 16 Glassdoor reviews. This is a lower than average score with the overall rating of NiSource employees being 3.4 out of 5 stars. Search open Customer Service Representative Jobs at NiSource now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at NiSource .

Does NiSource pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at NiSource with 3.5 out of 5 stars based on 16 anonymously submitted employee reviews. This is 10.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at NiSource.

What are the top reviewed jobs at NiSource?

Customer Service Representative (16) , Manager (12) , Engineer (11) , Analyst (10) , Customer Service Representative (CSR) (10) , Director (10) , Project Manager (10) , Field Engineer (9) , Intern (8) , Senior Financial Analyst (7) , Financial Analyst (6) , Lead Financial Analyst (5) , GIS Technician (4) , Administrative Assistant (3) , Consultant (3)

What are the pros of working at NiSource according to real employee reviews?

"Good benefits overall" ((in 58 reviews)); "Pay is good" ((in 47 reviews)); "workers are great people and I have a flexable schedule" ((in 39 reviews)); "Good work life balance and sense of community" ((in 30 reviews)); "Employees are friendly and typically good to work with." ((in 18 reviews))

What are the cons of working at NiSource according to real employee reviews?

"Management allows non" ((in 21 reviews)); "Upper management is woefully out of touch and the Quality Assurance process is demeaning and demoralizing." ((in 11 reviews)); "Senior leadership shows incompetence by constantly reorganizing the company and shuffling senior "leaders" around." ((in 10 reviews)); "managers are clueless and have no direction" ((in 9 reviews)); "There is a brand new executive leadership team that is misaligned and gives conflicting direction." ((in 5 reviews))

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NiSource

NiSource Customer Service Representative reviews

3.2

61% would recommend to a friend

(16 total reviews)

Lloyd Yates

Not enough data to show CEO approval

63% positive business outlook

Ratings by category

5.0

Diversity & inclusion

3.5

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.5

Career opportunities

3.2

Senior management

Customer Service Representative employees have rated NiSource with 3.2 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. NiSource is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

16 reviews

4.0

Mar 27, 2023

Good Beneftis

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

good benefits remote work monday thru friday job

Cons

no set schedule hard to level up

3.0

Apr 27, 2022

Opinion

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay increase Co-workers Benefits Overtime That’s it

Cons

Management Scheduling Management Old systems Out of date

5.0

Apr 25, 2022

Good place

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I liked it here a lot

Cons

Not enough time off work

Viewing 7 - 9 of 16 Reviews

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NiSource

NiSource Customer Service Representative reviews

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