Nordstrom reviews

3.6

56% would recommend to a friend

(25,083 total reviews)

Erik B. Nordstrom and Peter E. Nordstrom

70% approve of CEO

47% positive business outlook

Nordstrom has an employee rating of 3.6 out of 5 stars, based on 25,083 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nordstrom employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

25K reviews
3.0
Jan 9, 2009
Recommend
CEO approval
Business Outlook

Pros

The company is fairly well respected within the retail industry and local community. There is job growth potential (to leadership level) without a degree.

Cons

At a leadership level: -The number of hours one needs to commit to get the job done satisfactorily. -The unspoken expectation that the hours will be worked, without complaint, regardless of the toll it takes on ones personal life/family. -The idea that Nordstrom senior management is 'compassionate' about employees having a balance between life and work. -Being hired into a new role only to find that there is no training or coaching available - sink or swim time! The majority of successful people in leadership at Nordstrom, have no children, grown children or are single. As a woman, having it all (wife, mother and employee) is neither a realistic, nor healthy expectation in working at a leadership level within the company.

1.0
Aug 9, 2018
Recommend
CEO approval
Business Outlook

Pros

- Good employee Discount - 401K match - Compensation

Cons

- This place has become a toxic workplace environment after the TOM. There are many leaders in the org who just do not care. They promote the unprofessional behaviour and are constently engaged in politics. - All groups are heavy on descrimination. Even they say they are DevOps org, you will be descriminated based on technology. If you are not from the technology which team uses (e.g. Java) you will be treated as second class citizen. - Management does not care. They treat employee as head counts. They talk a lot about quality , care , values etc etc .. but don't care about the employee. - Whistleblowers are punished and Yes-Mens are given "double promotion". Believe me I have witnessed this at least in 2 groups I worked close. People who tried to expose bad practice are forced to leave or demoted. - Open Door policy and things like "we are listening" etc are just things on paper. - Very very cramped work environment. People are stacked elbow to elbow ..

avatar
Nordstrom Response
7y
Hello, Thank you for taking the time to share your experience here. Collaboration is a key pillar of the Nordstrom business model, both in terms of our product and the people who build it. To make this model a reality, we encourage teams to integrate their workflow, however I can understand your frustration in terms of execution. As a company, we are fortunate to have attracted some of the best talent in the industry, but it is the management of our many diverse skill sets that determines our future. With that in mind, I want to apologize if we've fallen short so far during your time with us. I encourage you to reach out to me directly at NordTechFeedback@nordstrom.com if you have the time to share any additional feedback. Sincerely, Patrick Welch VP Technology Nordstrom
1.0
Mar 28, 2018

Trunk Club - (NOT) A Nordstrom Company

Recommend
CEO approval
Business Outlook

Pros

Nordstrom discount is about it.

Cons

Burnout - The hours they expect from you are not reasonable for the amount they pay you. Micromanagers - Management will constantly micromanage you regardless of your performance - if you're doing great they'll keep pushing you which is good but if you're not doing great they will belittle you and not treat you equally with others - you'll get labeled and essentially put on the shelf. Unicorn Life - you pretty much have to know brands already (which most employees do since its clothing) but its difficult to know BOTH mens and womans brands like a pro since you don't normally see the clothes in person (all trunk packing is done online through the Nordstrom / TC catalog its a lot of trial and error - which will kill your ever changing 4 week sales goal if you don't keep your product knowledge in order). Good luck! Oh and on top of clothes, don't forget how shoe brands fit - if they run large or small and the thousands of accessories to choose from. So get your go to items for your specific clients needs - and don't forget you have 30 mins to pack the trunk and then it expires. So set a timer! :) You also need to be great at marketing yourself and building your brand within TC and utilizing your network - so if you have wealthy friends you'll do well - if you don't, you'll struggle. Management will say its a flexible job and you control your paycheck and hours - you can work remote here and there, go to networking events, and such. What they don't say is you can only do that if you hit the insane goals they make for you (and the pay periods are in 2 week sprints but with 4 week sales goals). So if you don't hit 20k per pay period (every 14 days which is 10 work days unless you want to burnout and work weekends - good luck). And those networking events - well get ready to pay for them yourself. Want to host a happy hour with a charcuterie board at a TC location - you pay for all that out of your pocket. Have a fitting at a TC location in another city - 50% of that sale will go towards the clubhouse (ex: the $2k in house sale turns into a $1k sale). The return policy is basically like Nordstrom so get ready for returns anytime and price adjustments. They give you chromebook - which is the worst computer. You'll have to outfit your own desk space and its all an open air workspace which is fine but don't expect anything other than a white desk, cords and a desktop computer from the company. I could go on and on. . . but I'll stop there. There's also no growth opportunities within the company. You'll pretty much stay a Stylist unless you have insane Stylist sales goal numbers. There are company core values but that's just for the customer I found it didn't apply towards employees. Trunk Club sounds like the ideal company culture on paper but its not once you get integrated.

Viewing 76 - 78 of 25,083 Reviews

Glassdoor has 26,170 Nordstrom reviews submitted anonymously by Nordstrom employees. Read employee reviews and ratings on Glassdoor to decide if Nordstrom is right for you.