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Norfolk Southern

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Norfolk Southern reviews

2.9

35% would recommend to a friend

(1,914 total reviews)
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Mark George

30% approve of CEO

25% positive business outlook

Norfolk Southern has an employee rating of 2.9 out of 5 stars, based on 1,914 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Norfolk Southern employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Jan 29, 2014
Recommend
CEO approval
Business Outlook

Pros

Decent pay and good retirement

Cons

Terrible hours, on call 24/7, inexperienced trainmasters getting good workers in trouble for nothing, NS treats their employees worse than any company I've seen. To make matter worse, you're forced to pay into a Union that WILL NOT be there when you need them, they just want your money.

1.0
May 19, 2022
Recommend
CEO approval
Business Outlook

Pros

The company will probably be around forever, at least until teleporters are invented. Someone always needs something shipped and rail is pretty cheap.

Cons

Your salary after your first couple of years will never grow to match CPI or interest rates. This is a trick to make new hires think good raises are standard. The company view on training technical staff is that you should do it for free on your own time, it's a you problem, not a company problem. Your skills will stagnate if you stay here for long. Management is still trying to live by 60's rules, they demand company loyalty without giving any back. You will literally see layoffs to meet a projected operating ratio. Employees are an extremely mutable asset when it comes to money. Lastly and my favorite, we were forced to come back in to work and upper management is upset that we aren't using the conference rooms since they paid to have them made.

1.0
Mar 21, 2021

Norfolk Southern is a joke

Recommend
CEO approval
Business Outlook

Pros

The pay is ok. They have restrooms

Cons

Let's see ... where to start. The management is a joke. They like to pretend to care about you, until its time to fire half of the department, which seems to happen every 6 months. The benefits are plummeting into the toilet. If you do your job well and get good reviews, they keep you in your position and promote externally, because they fear that losing you to another position will be more difficult than training someone to do your job. Management doesn't listen to its employees and instead spends money hiring outside agencies to tell them exactly what their employees are telling them. In the same breath they say tell departments and department heads to cut costs. Seems pretty illogical to cut costs while upper management wastes money on agencies. They have the worst customer service EVER. They are ranked as the 2nd worst place to work in the nation. They like to "build apps" every 6 months and expect employees to engage in the apps then when they finally get a sizable level of adoption, they find a new app and everything starts over again. I could go on, but why. Just RuN as fast as you can.

Viewing 19 - 21 of 1,914 Reviews

Glassdoor has 2,169 Norfolk Southern reviews submitted anonymously by Norfolk Southern employees. Read employee reviews and ratings on Glassdoor to decide if Norfolk Southern is right for you.