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NorthStar Memorial Group

Engaged Employer

NorthStar Memorial Group reviews

3.9

73% would recommend to a friend

(241 total reviews)

Mark Hamilton

79% approve of CEO

76% positive business outlook

NorthStar Memorial Group has an employee rating of 3.9 out of 5 stars, based on 241 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NorthStar Memorial Group employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

241 reviews
5.0
Jan 8, 2026

Great place to work

Recommend
CEO approval
Business Outlook

Pros

Small enough to be agile and very client focused

Cons

They demand you bring your best so for some that could be a con

1.0
Nov 13, 2025
Recommend
CEO approval
Business Outlook

Pros

• The families • Coworkers who are also trying to survive the chaos • Funeral Director Bonuses

Cons

• Severe, unrelenting burnout • Toxic and inconsistent leadership • Constant understaffing with no real plan to fix it • Communication breakdowns everywhere • Unrealistic expectations and zero support • Emotionally exhausting environment • High turnover, and NorthStar pretends not to notice • Culture of “do more” without resources, time, or appreciation

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NorthStar Memorial Group Response
7mo
Thank you for taking the time to share your experience and for your years of service as a licensed funeral director and embalmer. We truly value the dedication and compassion required in this profession, and we regret that your experience with NorthStar left you feeling unsupported and burned out. Your feedback regarding leadership consistency, staffing challenges, communication, and overall support is important to us. We understand that creating a healthy, supportive work environment is critical, and we are committed to making meaningful improvements. If you are open to sharing more about your experience, please reach out me at (832)308-2735. Your insights help us continue to grow and better serve both our team members and the families who rely on us. Thank you again for your honesty and for the care you provided during your time with NorthStar. Debra Moore, National HR Director
Viewing 13 - 15 of 241 Reviews

Glassdoor has 250 NorthStar Memorial Group reviews submitted anonymously by NorthStar Memorial Group employees. Read employee reviews and ratings on Glassdoor to decide if NorthStar Memorial Group is right for you.