2.0
Aug 8, 2010
Recommend
CEO approval
Business Outlook
Pros
People doing actual work are very thorough and customer focused. Very solid financially, and very trusted by customers.
Cons
Senior management is showing little if any leadership. Not tuned in to key issues facing the industry. Too much emphasis on cutting training and education for younger staff members. Need a better focus on cost-effective processes for customer deliverables. Too much middle management - spending most of their time in meeting rooms with no apparent result. Senior management seems to value their own needs rather than putting the organizations needs first.