Terrible Senior Leadership, No Advancement Opportunities
Pros
The benefits and pay are good for the amount of work expected--which is not a lot during slower times in the year. Most staff is collaborative and interested in improving the student experience. Depending on your supervisor and department, it can be a great place to just bide your time and gain skills.
Cons
No real room for promotions or movement within departments--it's impossible to get new jobs created/approved, which is especially unfortunate for those who have put in a few years and are looking to expand their responsibilities and pay. Some students are great but administrators coddle many students and create unreasonable expectations about the level of support that will be provided. Many members of senior leadership have very difficult personalities. I was extremely unlucky to have the supervisor I had. It colored my entire experience and made it impossible to stay in the position. Other support staff have different experiences and it really depends on the directors/senior leadership that you're working with. The responsibilities and expectations are not unreasonable but navigating the politics and personalities is tiring and emotionally draining.