The experience working here varies for each person
Pros
For the most part, team members are pretty cool to work with at least in Ann Arbor There are tv's in the SOC to turn on netflix or other apps to binge watch movies, anime or whatever Nearby restaurants Shifts vary and open up if you're interested in switching (11pm-7am, 3pm-2am, 7am-6pm) Different kinds of snacks Work with team members in different regions and work with cool technologies The manager is super cool she is easy to talk to Surprisingly they offer different options to choose from for benefits 2nd or 3rd shift are the best shifts to work The alerts and alarms should keep you alert throughout the day Even if youve worked in a non-IT tech support role you can catch on to this job pretty easily
Cons
Unstructured work environment At times team members can be non-team players especially in the beginning during training There are mice in the building that often help themselves to the snacks Some of the clients may want to run a background or credit check on you Depending on who you are as a person and how sensitive you are other team members' conversations may or may not offend you - there is a lot of cursing and inappropriate topics that HR would not approve of, just don't be that person that tattletales. If inappropriate conversations bother you this is not the place for you. If you are a person strong in your faith like Christianity, this will be your time to let your faith shine and showcase it in the workplace if led to do so. The training in the position could be a lot better It is easy to get put on a final written or fired here for making a mistake or error mgt doesn't approve of no matter if you've been with the company for 5 days, 5 months or 5 years One of the biggest cons is if you arent a Soc 2 or in another higher position than you cannot work from home. There are many team members who are allowed to work from home but a Soc analyst cannot, Since Corona started quite a few employees unfortunately caught the virus you have to use an ipod to unlock company doors, there is no bathroom directly in your work area, you often have to get up and keep leaving out the same front door to get to the restroom which is annoying you have to use an iPod throughout the day to get in the doors and for VPN access for the different tools.
