OPEN Health reviews

3.1

30% would recommend to a friend

(278 total reviews)
avatar

Matt D’Auria

78% approve of CEO

27% positive business outlook

OPEN Health has an employee rating of 3.1 out of 5 stars, based on 278 company reviews on Glassdoor which indicates that most employees have a good working experience there. The OPEN Health employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical & Biotechnology industry (3.5 stars).

Reviews by job title

278 reviews
5.0
Sep 5, 2023

great organisation

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

flexible working, supporting families at work

Cons

current leadership is poor - too distant

avatar
OPEN Health Response
2y
Thank you for taking the time to give a comment. We pride ourselves on ensuring we give our employees flexibility to manage all aspects of their lives including needs of families. Greater visibility of our leadership team is something we continuously focus on as it is an important part of providing regular connection points for our employees and our clients.
1.0
Sep 4, 2023
Recommend
CEO approval
Business Outlook

Pros

Good salary for an entry level role Ability to WFH

Cons

'Grindset' culture. Long working hours with no remuneration/time in lieu. Cut -throat industry with unjustifiably tight deadlines. Condescending and patronising management. Poor work/life balance. Huge focus on profit Inadequate training. Lack of openness to change. Difficult to take annual leave. Often uninteresting work. Shockingly bad sick pay allowance.

avatar
OPEN Health Response
2y
Thank you for your comments, we work hard to ensure we are competitive and can provide a great learning environment for all of our talent. Giving flexibility is key for us as it allows our people to pivot around delivering exceptional services to our clients but also to meet their needs of their private lives. We are sorry to hear you feel you have to work long hours, we seek to give people flexibility as you highlighted, we offer work from home and freedom to balance priorities, this might mean you may work different hours or times when the client may demand more but we flex to give balance. Many people enjoy this flexibility offered. We would encourage anyone who is unable to take leave to have a discussion with their leader so that the right balance can be found. We provide support that our people need when they are sick and have implemented Mental Health Allies and Employee Assistance Programme to ensure support is in place. We have invested significantly in the learning and development of our people but we will continue to focus further on this in the coming months and years ahead.
1.0
Aug 25, 2023

Lack of transparency and appalling redundancy process

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- My line manager for most of the time I was there was amazing, as were my immediate team. There are some wonderful, talented people in the organisation who are passionate about what we do. - Salary was good, as was remote/ flexible working.

Cons

- Really (really, really) poor communication from senior management, there is a clear sense or a lack of transparency, summed up by the fact that a couple of months ago at a big face-to-face meeting these people saying how great things were going for the company, then almost suddenly after this laying off loads of people with sob stories of how bad financially they have been doing this year. - Change is handled very badly, lots of people leaving after I started with little to no support with the difficulties surrounding this despite me being fairly new. - HR and payroll departments are pretty useless. Had issues regarding contracts, being paid what I was contracted etc and it took many, many attempts at contact to get things resolved. - The redundancy process was an absolute abomination, without due process followed, and with refusals to provide information about how they came to the decision to make certain roles redunant. They begun absorbing our roles into other roles which should not be doing our jobs whilst we were still there. Only justification given was a list of skills needed which they said I didn't have, but these were all in my job description and I had evidently used them during my time there. - I was only still there for a bit of time as I tried to question the process, however, they then suddenly put a meeting and made me redundant with immediate effect with no time for handover or time to say goodbye to the team. - A lot of the more senior management in the team are extremely fake. Praising my work and skills during my short-time there then in the next minute making me redundant for not having said skills. Redundancy did not include any skills assessment/ mapping or attempts to understand our roles. And those who are left repeatedly expressed how difficult their roles will be without us given we have unique skills that are essential to project success.

avatar
OPEN Health Response
2y
Thank you for your comments, we are pleased to hear that you enjoyed working with the teams around you, OPEN Health has many amazingly talented people who are thriving and delivering excellence for our clients. Inevitably change has to occur in many businesses and OPEN Health has experienced the same challenges as faced by our competitors and our clients resulting in us needing to make some changes. We have followed due process and provided the support that was needed. We always strive to improve the internal services provided and the comments made are noted and will be reviewed.
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Glassdoor has 290 OPEN Health reviews submitted anonymously by OPEN Health employees. Read employee reviews and ratings on Glassdoor to decide if OPEN Health is right for you.