Does Ocado Retail pay their employees well?

According to anonymously submitted Glassdoor reviews, Ocado Retail employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ocado Retail. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Ocado Retail?

69% of Ocado Retail employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ocado Retail 3.6 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Ocado Retail?

Customer Service Representative (22) , Delivery Driver (19) , Customer Service Advisor (18) , CSTM Delivery Driver (15) , Contact Centre Advisor (10) , Buying Manager (8) , Contact Center Agent (8) , Customer Service Team Member (8) , Buyer (6) , Driver (6) , Warehouse Operative (6) , Customer Advisor (5) , Customer Hub Advisor (5) , Customer Service (5) , Personal Shopper (5)

What are the pros of working at Ocado Retail according to real employee reviews?

"The pay is okay and the people are great!" ((in 27 reviews)); "Great atmosphere and culture all round" ((in 25 reviews)); "benefits are good" ((in 23 reviews)); "Easy to get into and good pay" ((in 22 reviews)); "very smart and friendly colleagues" ((in 18 reviews))

What are the cons of working at Ocado Retail according to real employee reviews?

"Poor management" ((in 22 reviews)); "You could become a manager." ((in 10 reviews)); "long hours and shift changes" ((in 9 reviews)); "Low salary" ((in 7 reviews)); "Outside of London, career progression good but not often" ((in 3 reviews))

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Ocado Retail

Ocado Retail reviews

3.7

69% would recommend to a friend

(331 total reviews)

Hannah Gibson

78% approve of CEO

59% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Compensation and benefits

3.6

Work/Life balance

3.5

Culture & values

3.3

Career opportunities

3.2

Senior management

Ocado Retail has an employee rating of 3.7 out of 5 stars, based on 331 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ocado Retail employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

331 reviews

4.0

Apr 26, 2021

Lovley part time job working five hours five days a week

Contact centre advisor

Recommend

CEO approval

Business Outlook

Pros

Relaxed environment and friendly management

Cons

Unsure on progression opportunities as at new base

Ocado Retail Response

Thanks for taking the time to review Ocado Group! We're pleased to hear you're enjoying your part time job with us. We have made a note of your point about progression opportunities and will pass this on to the relevant team.

4.0

Apr 13, 2021

cc

Contact center agent

Recommend

CEO approval

Business Outlook

Pros

easy hours good pay easy work

Cons

micro manage poor structure management structure not well organised

Ocado Retail Response

Thanks for your review of Ocado Group. We're pleased to hear you enjoyed your time with us. We have listened to several areas of feedback on your point about management and are looking to address it through a new anonymous technology survey. This will ensure employees can provide feedback without fear of comments going straight to manager.

4.0

Apr 9, 2021

Fantastic Baseline Job

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You get to visit several parts of the country Customers are usually very friendly You get the opportunity to finish early with full pay Once you've left the depot, you're essentially your own boss In my experience, managers are friendly and understanding If you are running behind, you can opt out of performing overtime

Cons

As a corporation, policies are strict, and you need to be wary of breaking them As much as you can finish early, there will be days were you may end up behind schedule, which, if you are willing, will lead to overtime The job can be physically exhausting at times

Viewing 286 - 288 of 331 Reviews

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Jobs at Ocado Retail

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Customer Hub Advisor (Late Shift)

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