Does Ocado Retail pay their employees well?

According to anonymously submitted Glassdoor reviews, Ocado Retail employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ocado Retail. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Ocado Retail?

69% of Ocado Retail employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ocado Retail 3.6 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Ocado Retail?

Customer Service Representative (22) , Delivery Driver (19) , Customer Service Advisor (18) , CSTM Delivery Driver (15) , Contact Centre Advisor (10) , Buying Manager (8) , Contact Center Agent (8) , Customer Service Team Member (8) , Buyer (6) , Driver (6) , Warehouse Operative (6) , Customer Advisor (5) , Customer Hub Advisor (5) , Customer Service (5) , Personal Shopper (5)

What are the pros of working at Ocado Retail according to real employee reviews?

"Great atmosphere and culture all round" ((in 28 reviews)); "The pay is okay and the people are great!" ((in 26 reviews)); "benefits are good" ((in 24 reviews)); "Easy to get into and good pay" ((in 22 reviews)); "very smart and friendly colleagues" ((in 18 reviews))

What are the cons of working at Ocado Retail according to real employee reviews?

"long hours and shift changes" ((in 9 reviews)); "Very poor work life balance and awful shift patterns." ((in 6 reviews)); "Poor progression opportunities and bad location" ((in 3 reviews)); "Heavy work load, lack of appreciation" ((in 3 reviews)); "Outside of London, career progression good but not often" ((in 3 reviews))

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Ocado Retail

Ocado Retail reviews

3.7

69% would recommend to a friend

(331 total reviews)

Hannah Gibson

78% approve of CEO

59% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Ocado Retail has an employee rating of 3.7 out of 5 stars, based on 331 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ocado Retail employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

331 reviews

3.0

Apr 6, 2021

Potential to be great, but possibly reverting to same-old call centre culture.

Contact centre advisor

Recommend

CEO approval

Business Outlook

Pros

The company makes it easy to help customers which is a nice change.

Cons

Feels like the contact centre is going backwards instead of forwards.

2.0

Apr 6, 2021

Good pay, Long hours , No social life

Customer advisor

Recommend

CEO approval

Business Outlook

Pros

Good pay, good benefits and guaranteed hours

Cons

Tiring work, long hours, no social life if you're on night shift, and the breaks are short for a 10/12 hour shift

Ocado Retail Response

Thanks for your review of Ocado Group, and for all your hard work during your time with us!

4.0

Mar 18, 2021

Review

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great atmosphere and culture all round

Cons

None I can think of really

Viewing 292 - 294 of 331 Reviews

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Jobs at Ocado Retail

Influencer Executive

Hatfield, East of England, England

View job

Demand Planner - Fresh

United Kingdom

View job

Customer Hub Advisor (Late Shift)

Sunderland, North East England, England

£27K - £27K /yr

(Employer provided)

View job

Finance Project Manager

Hatfield, East of England, England

£29K - £40K /yr

(Glassdoor est.)

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Retail Media - Ad Ops Lead

Hatfield, East of England, England

£59K - £74K /yr

(Glassdoor est.)

View job