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      Old Navy

      Part of Gap Inc.

      Engaged Employer

      Old Navy reviews

      3.6

      61% would recommend to a friend

      (14,685 total reviews)
      avatar

      Horacio “Haio” Barbeito

      70% approve of CEO

      53% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.6

      Culture & values

      3.4

      Work/Life balance

      3.3

      Senior management

      3.2

      Compensation and benefits

      3.2

      Career opportunities

      Old Navy has an employee rating of 3.6 out of 5 stars, based on 14,685 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Old Navy employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      15K reviews
      3.0
      Feb 28, 2023

      Over complicated, unorganized, overworked & undertrained

      Assistant general manager - merchandising
      Recommend
      CEO approval
      Business Outlook

      Pros

      The brand is owned by GAP Inc which is undeniably one the most iconic brands ever! Some might say that comes with a sense of job security unless you work for GAP ops Banana Republic. It’s no secret that Old Navy, along with Athleta, have both been floating Gap and Banana Republic for two decades now. They pay well compared to othe clothing retailers because almost always Old Navy stores do 4-5 times the volume of the other specialty retailers in the same malls. Health benefits are great and employed contribution is the lowest I have ever had to pay for my Heath insurance with any other employer.

      Cons

      However, since you are not required to wear their clothes the discount leaves ALOT to be desired! You get 50% off but only off of the original price. Often times buying the merchandise without your discount is cheaper than using it. Consistency is regards to processes, enforcing policies and following visual brand standards is non existent. There is a SOP (standard operating procedure) for everything but each person in the company will tell you it’s been updated but the manual has not.

      4.0
      Jan 19, 2022

      Overall positive for retail

      Sales associate/cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Can be fun. Plenty of other associates to get shifts covered if needed/plenty of shifts to be picked up if desired. Customers are usually positive and happy to be shopping there. The employee discount is great, plus first dibs on online return items for cheap. I never felt uncomfortable around other employees or management, they do not discriminate and are inclusive. I had 5 store managers over 5 years (yup) and only took minor issue with one. Department leads are almost always great as they usually used to be associates themselves.

      Cons

      It’s retail. It can be hard, repetitive and soul-sucking work. As a cashier they make you push store cards hard, tracking your numbers and check in with you every hour about your store card script, how you’re saying it, etc. I was there for 5 years and there was almost no way to move up in the company. Lots of outside hiring for higher positions. They WILL make you work Thanksgiving day, overnight into Black Friday.

      2.0
      Dec 23, 2021

      Typical Dead End Retail Job

      Retail sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      *The employee discount is nice. *There is a path upwards in the company, however those opportunities rarely arise at any store. *The hours there are decent. Even in the slowest months of the year you can still get about 30 to 35 hours per week, though be prepared to fight tooth and nail for them.

      Cons

      *The rewards program and credit cards. Old Navy (much like every retail store now sadly) is acting more like a credit union rather than a clothing store. You want more hours? Get more cards. You want to go full time? Get more cards. You want be treated with common decency? Get more cards. It is insane. *The management within Old Navy is rotten to the core. There is more backstabbing and lies here than there is in the entirety of Game of Thrones. It is insane, I have NEVER worked in such a toxic environment. *As per every retail job, the customers can sometimes be a nightmare to deal with, and more often than not you are left to deal with them on your own.

      Viewing 28 - 30 of 14,685 Reviews
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      ReviewsOld Navy reviews

      Glassdoor has 15,412 Old Navy reviews submitted anonymously by Old Navy employees. Read employee reviews and ratings on Glassdoor to decide if Old Navy is right for you.