Pros
The atmosphere is relatively relaxed. Training is thorough too so I rarely encounter an issue I don't feel like I can handle. The job is pretty straight forward and most of your coworkers are pretty nice and I really like them. But honestly, I don't have many good things to say. Or at lease, the bad leaves such a bad taste in your mouth it's hard to reconcile it with the good.
Cons
Call centers have strict attendance policies, I get that, but the Omni call center has got to be the one place you can work 7 hours of an 8 hour shift and have to go home early because of a medical emergency and get counted as absent for the day. True story. They have a system for doing "business trades" but they only can be used for the week which ends on Friday and starts on Saturday. So, if anything happens to you on a Friday, you're out of luck. You have 0 chance to make it up. Or in some cases you have an emergency on a Thursday but because you're already scheduled for overtime on Friday you have 0 time to use for a business trade because they won't swap your over time for business trade time for a legitimate emergency. Not to mention getting ahold of anyone in charge about things that should be addressed (like that) is impossible. I swear no one responds to their e-mail unless you're putting in a request to do overtime. Need to talk to HR? Good luck. Need to speak with your supervisor? Not gonna happen. If you catch someone in a good mood in the hall, MAYBE you can address something that needs to be done but most of the time people are impossible to find or in a perpetual bad mood so you don't feel comfortable approaching anyone about anything. I swear most Held Desk staff doesn't want to be there either. Getting them to perform their job with any level of enthusiasm is virtually impossible save maybe one or two individuals I've had the pleasure of working with. There's no assigned seats either and you're really not supposed to use someone else's assigned seat but some part timers get an assigned seat. Explain that to me. Half the trip to work is just sitting in fear a spot won't be available or I'll have to use an assigned person's desk and HOPE they don't work that day and boot me off. I personally don't care for how this place is managed in any way. The pros are few, the cons are many. And don't even get me started on holiday pay and PTO. Holiday pay doesn't count for 90 days, neither do incentives. Got to work on a holiday? You get the normal pay rate. And PTO doesn't kick in for an entire year. And good luck using the time because it's so hard to get time off approved. You have people waitlisted a year out for "popular" days off let alone paid time off. It's such a colossal joke there's a contest going on this month and the winner gets a guaranteed 5 days off (can even use one holiday!).That's how hilariously awful and difficult it is to get a day off approved. I don't think I'll be seeing my family on a single holiday this year because I can guarantee I'll be required to work all of them. They pay pretty low too by call center standards. $9.60 an hour is the base pay which sounds great when you don't factor in how pricey the benefits are for the awful coverage it affords you. And they are always needing people. I think there were 40 people lost in 3 months? Largely because of how absurd the attendance policy is. I've never seen a turnover rate that high in a call center, it's absurd. They will pay you cash if you refer someone who gets hired here. That's how badly they need people. They just can't hold on to anyone and for a good reason.