Does OnPoint Community CU pay their employees well?

According to anonymously submitted Glassdoor reviews, OnPoint Community CU employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at OnPoint Community CU. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at OnPoint Community CU?

56% of OnPoint Community CU employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated OnPoint Community CU 2.8 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at OnPoint Community CU?

Teller (14) , Member Service Representative (6) , Bank Teller (5) , Branch Service Specialist (5) , Member Relationship Officer (3) , Back Office (2) , Banker (2) , Loan Officer (2) , Member Service Specialist (2)

What are the pros of working at OnPoint Community CU according to real employee reviews?

"Benefits were great and that's pretty much it" ((in 24 reviews)); "workers can be good people." ((in 9 reviews)); "Great pay" ((in 5 reviews)); "Trauma informed care Supportive Management Excellent Salary Wonderful fringe benefits Great work life balance" ((in 4 reviews)); "Quarterly bonus were decent" ((in 4 reviews))

What are the cons of working at OnPoint Community CU according to real employee reviews?

"Low pay, lies, double standards, little to no support, no work life balance" ((in 6 reviews)); "Inconsistent and decentralized management, oppressive work culture, long hours, low commission, Invasive and personally invasive management at some branches." ((in 3 reviews)); "Must wait 4 years to accrue 20 days of PTO instead of 15" ((in 2 reviews)); "The upper management is all old Bank of America people, so the bottom line is their main concern." ((in 2 reviews))

What are the top reviewed OnPoint Community CU locations?

Portland , Vancouver , Beaverton , Chicago , Redmond , Clackamas , McMinnville , Oregon City , Sherwood , Salem

OnPoint Community CU reviews

3.6

56% would recommend to a friend

(97 total reviews)

Robert A. Stuart

89% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (97 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

OnPoint Community CU has an employee rating of 3.6 out of 5 stars, based on 97 company reviews on Glassdoor which indicates that most employees have a good working experience there. The OnPoint Community CU employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

97 reviews

4.0

Aug 9, 2024

Stability amongst turbulence

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

After years working in startups working towards IPO, acquisition or bust, it's been a real fresh air to have my work contribute to an organization focused entirely on helping the community thrive. OnPoint's success has been a result of the credit union putting the success of its members first, and is quick to reward its employees for maintaining that focus.

Cons

In my experience, technical progress has always moved slowly in the financial industry; this is especially true for a credit union vs. a big bank. The org is growing rapidly, which is great--but with that growth has come some growing pains that are part of that process.

OnPoint Community CU Response

1y

Thank you for sharing your feedback. We truly value the work of our employees and their contributions to our mission. We also recognize that with rapid growth come challenges, and we're committed to continually improving our processes to keep up with the needs of both our members and team.

1.0

Aug 6, 2024

Keep your head down and maybe you'll be fine

Manager

Recommend

CEO approval

Business Outlook

Pros

Benefits; some nice people; remote work available for some. If your manager is good, you might be ok. Growth opportunities abound (because many good people have found better gigs/been forced out/quit outright.

Cons

Toxic personalities and attitudes abound above the level of manager. It is a coin flip whether you will be dealing with a well-meaning person trying to change the culture for the better or an abusive snake who will undermine / gaslight / scream at you. Working across departments puts you in a psychologically unsafe position; many will slow-play their responsibilities or play politics if it suits their personal motives. The core conversion was a nightmare for the boots on the ground folks - clean up is still occurring over a year later. If you get a job there, do everything you can to make your boss happy and nothing else. Consider anyone outside your department as a viciously competitive person that is only out for themselves until they absolutely prove to you they aren't.

OnPoint Community CU Response

1y

Continuous improvement is part of our culture, and we appreciate your feedback. While we're glad you found value in the benefits, remote work options, and some positive experiences with your colleagues, we're sorry you experienced other challenges. At OnPoint, we're dedicated to fostering a supportive and respectful environment for all employees, and we are confident that we have a strong culture. Still, we'll consider your concerns as we continually strive to make OnPoint an incredible workplace for everyone. If you have additional details that would be helpful to our review, please message us at hr@onpointcu.com. We did want to address the core conversion. As you know, it was a massive endeavor for our credit union. We found that it was an incredible success compared to our peers who have undergone similar organizational change. That doesn’t mean it was easy, but we're proud of the work our people contributed to this project. Still, we understand that experiencing these changes was challenging for some of our team, and we’re grateful for their efforts. Lastly, thanks for your time at OnPoint, and we wish you the best in your career. Sincerely, -OnPoint

3.0

Jun 28, 2024

Few good things

Contact center representative

Recommend

CEO approval

Business Outlook

Pros

Competitive pay, co-workers, great health insurance

Cons

Verbally abusive customer base, they expect you to take way more calls due to high turn over rate, limited to no room for growth unless you work yourself to the point of not being your own person anymore. You get docked/punished if you have to leave/come late while almost every week a manager would need to leave early or show up late.

OnPoint Community CU Response

1y

Thank you for your honest feedback. We appreciate your continued commitment to delivering quality experiences to our members and would welcome the opportunity to discuss your concerns and learn more about your experiences. We encourage you to reach out to a member of the HR team to discuss further.

Viewing 31 - 33 of 97 Reviews

Jobs at OnPoint Community CU

(INSTORE) Bilingual Teller/ Branch Service Specialist - S Salem

(INSTORE) Teller/Branch Service Specialist - Salmon Creek