OneSpan Customer Success Manager (CSM) reviews

2.2

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(2 total reviews)

Victor Limongelli

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2 reviews
1.0
Sep 21, 2023
Recommend
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Pros

Flexible and remote work (for the most part). Health insurance wasn't horrible

Cons

Absolute worst place to work now that Matt is the CEO. He hired a bunch of yes-men into the exec team and began gutting the company. We went into the SKO 2023 with lots of promise for the years to come but now it’s constant lay off cycle after lay off cycle. There is absolutely no vision except “look like we make money.” Execs and management continue to fire entire departments that hold vital knowledge for legacy or new products. All info is siloed and difficult to find. The onboarding is nonexistent outside of product knowledge. Job-specific training is left to already overworked team members and is complete disorganized (it’s mostly sink or swim). The product vision is completely skewed and most of the newest releases are for things clients don’t care about. Very basic and necessary features are overlooked for half-cocked, grandiose releases. Management doesn’t care about you at all. This company has lost the spark it once had. Do not consider working here. No position is safe — even if you are a top performer or product expert.

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