Pros
You have the opportunity to make good money on a sales program. It's possible to make up to $20 or so an hour as a top rep on a sales program. Average is $13. For customer service programs you make around $15 tops but most make around $11. They have programs representing Verizon, AT&T, T-Mobile and others. Their is opportunity to advance within but you will get much less pay for supervising than the industry standards.
Cons
For TSRs it is Constant change in policy's and commissions so it makes it hard to budget or get comfortable. The benefits are not that good. You only get a week a year that you accrue over time and can only use after 6 months if you make it that long which most agents don't. For supervisors, lead and managers their is no career path or set way to pay raises. Your pay is also well below industry standard. Executive team and upper mangment are withdrawn from what is really going on and with the people and make quick decisions based more on turning a quick profit rather than on long term gain at the sake of the employees.
