Does OneTouch Direct pay their employees well?

According to anonymously submitted Glassdoor reviews, OneTouch Direct employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at OneTouch Direct. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at OneTouch Direct?

35% of OneTouch Direct employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated OneTouch Direct 2.8 out of 5 for work life balance, 2.6 for culture and values and 2.4 for career opportunities.

What are the top reviewed jobs at OneTouch Direct?

Customer Service Representative (56) , Sales Representative (30) , Sales Associate (13) , Sales Agent (9) , Customer Service Representative (CSR) (8) , Sales (7) , Trainer (7) , Call Center Representative (5) , Customer Service (5) , Outbound Sales Representative (5) , TELESALES Representative (5) , Telesales Agent (5) , Inside Sales Representative (4) , Recruiter (4) , Supervisor (4)

What are the pros of working at OneTouch Direct according to real employee reviews?

"Pay is good for someone wanting to start out" ((in 29 reviews)); "Great people and fun environment." ((in 19 reviews)); "Commission is good if you work for it" ((in 18 reviews)); "Good benefits if you last 90 days." ((in 13 reviews)); "Decent money, work from home." ((in 13 reviews))

What are the cons of working at OneTouch Direct according to real employee reviews?

"You never know when a client will pull their contract because of a bad employee or management." ((in 31 reviews)); "Supervisors don't know much about the products/services/updates" ((in 18 reviews)); "To much favoritism going on management does not listen to legit complaints and does not respond well to employees concerns on the floor." ((in 10 reviews)); "All the managers care about is sales and billable minutes." ((in 6 reviews)); "Upper management is always talking about making sure agents and sups are doing their jobs correctly because There are always chances to get fired basically, but they don’t worry because it’s never their job on the line." ((in 6 reviews))

What are employees saying about OneTouch Direct layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about OneTouch Direct layoffs and their outlook for job security at OneTouch Direct in 2026.

What are the top reviewed OneTouch Direct locations?

Tampa , San Antonio , Buffalo , Brandon , Orchard Park , Nashville , Pompton Plains , Lebanon , Cape Coral , Clearwater , Odessa , Palm Harbor , Riverview , Valrico , Donelson , East Lake

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OneTouch Direct

OneTouch Direct reviews

2.7

35% would recommend to a friend

(385 total reviews)

Joseph Mole

33% approve of CEO

29% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.8

Work/Life balance

2.6

Culture & values

2.4

Senior management

2.4

Compensation and benefits

2.4

Career opportunities

OneTouch Direct has an employee rating of 2.7 out of 5 stars, based on 385 company reviews on Glassdoor which indicates that most employees have an average working experience there. The OneTouch Direct employee rating is 27% below average for employers within the Media & Communication industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

385 reviews

3.0

Feb 27, 2023

Solid opportunity, poor organization skills/supervisors

T-mobile tex expert

Recommend

CEO approval

Business Outlook

Pros

Can make great commission at times, no attendance policy, management doesn't care what you do.

Cons

You don't make commission a lot of times (illogical commission structure leads to people not even trying halfway through week), management doesn't care what you do & plays favorites, company cares more about the "buyer" and corporate than supporting their agents. People from corporate will steal your sales and nothing will be done about it. Worst call center training I've ever had. Some people will say it's "ghetto."

3.0

Feb 16, 2023

Transitional Job

Training coordinator

Recommend

CEO approval

Business Outlook

Pros

You have an almost 100% chance of getting hired here.

Cons

No real career pathing, underpaid for the amount of work and energy that you put in, physical altercations occur onsite because they just hire anyone.

5.0

Jan 15, 2023

You get what you give!

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Great environment and growth opportunity. Understanding management.

Cons

Communication between everyone and no benefits until 6mo

Viewing 136 - 138 of 385 Reviews

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