Does OneTouch Direct pay their employees well?

According to anonymously submitted Glassdoor reviews, OneTouch Direct employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at OneTouch Direct. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at OneTouch Direct?

35% of OneTouch Direct employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated OneTouch Direct 2.8 out of 5 for work life balance, 2.6 for culture and values and 2.4 for career opportunities.

What are the top reviewed jobs at OneTouch Direct?

Customer Service Representative (56) , Sales Representative (30) , Sales Associate (13) , Sales Agent (9) , Customer Service Representative (CSR) (8) , Sales (7) , Trainer (7) , Call Center Representative (5) , Customer Service (5) , Outbound Sales Representative (5) , TELESALES Representative (5) , Telesales Agent (5) , Inside Sales Representative (4) , Recruiter (4) , Supervisor (4)

What are the pros of working at OneTouch Direct according to real employee reviews?

"Pay is good for someone wanting to start out" ((in 32 reviews)); "great commission when phones are ringing" ((in 20 reviews)); "Great people and fun environment." ((in 18 reviews)); "Good benefits if you last 90 days." ((in 12 reviews)); "Decent money, work from home." ((in 12 reviews))

What are the cons of working at OneTouch Direct according to real employee reviews?

"You never know when a client will pull their contract because of a bad employee or management." ((in 32 reviews)); "Supervisors don't know much about the products/services/updates" ((in 20 reviews)); "To much favoritism going on management does not listen to legit complaints and does not respond well to employees concerns on the floor." ((in 11 reviews)); "Leadership was awful and they showed favoritism" ((in 7 reviews)); "All the managers care about is sales and billable minutes." ((in 6 reviews))

What are employees saying about OneTouch Direct layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about OneTouch Direct layoffs and their outlook for job security at OneTouch Direct in 2026.

What are the top reviewed OneTouch Direct locations?

Tampa , San Antonio , Buffalo , Brandon , Orchard Park , Nashville , Pompton Plains , Lebanon , Cape Coral , Clearwater , Odessa , Palm Harbor , Riverview , Valrico , Donelson , East Lake

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OneTouch Direct

OneTouch Direct reviews

2.7

35% would recommend to a friend

(385 total reviews)

Joseph Mole

33% approve of CEO

29% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.8

Work/Life balance

2.6

Culture & values

2.4

Senior management

2.4

Compensation and benefits

2.4

Career opportunities

OneTouch Direct has an employee rating of 2.7 out of 5 stars, based on 385 company reviews on Glassdoor which indicates that most employees have an average working experience there. The OneTouch Direct employee rating is 27% below average for employers within the Media & Communication industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

385 reviews

4.0

Mar 23, 2018

Training Specialist

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great management team and leader position team

Cons

Hiring process should be better at selection

1.0

Mar 2, 2018

It's a minimum wage job

Sales representative

Recommend

CEO approval

Business Outlook

Pros

-Cool co-workers -If you get a good sales day you get paid an hour or half an hour more

Cons

-Pay (they mess up your pay constantly) -They fire you without warning -Dirty washroom/dirty working area (washroom always has flooding/smells) -Misleading base pay ( its min wage) -People think this job has opportunity, they overwork you for the same pay and manipulate thier employees -Hours suck, most of your day is gone and sometimes they EXPECT you to work on Sunday -They pick favourites -What they did to the long time reception was foul, it shows me this company doesn't value thier own employees

5.0

Mar 2, 2018

Customer service professional

T-mobile customer service representative

Recommend

CEO approval

Business Outlook

Pros

One touch direct is an great opportunity for growth, While learning how to treat, respect,help and respond to each customer needs. We use uncarrier moves and provide available benefits of being an T-mobile customer, and solving each customer issue with accurate results.

Cons

Make sure you always do your job successfully

Viewing 226 - 228 of 385 Reviews

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