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OpenTable

Part of Booking Holdings

Engaged Employer

OpenTable Customer Support Supervisor reviews

4.7

100% would recommend to a friend

(2 total reviews)
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Debby Soo

Not enough data to show CEO approval

86% positive business outlook

Ratings by category

4.9

Diversity & inclusion

4.9

Work/Life balance

4.9

Compensation and benefits

4.7

Career opportunities

4.6

Culture & values

4.6

Senior management

Ratings by demographic groups

Reviews by job title

2 reviews
5.0
Jul 26, 2025

Supportive leadership, growth opportunities, and a truly customer-centric culture

Customer support supervisor
Recommend
CEO approval
Business Outlook

Pros

I worked as a Customer Support Supervisor at OpenTable and had a genuinely positive experience. The leadership team cares about people, not just performance, and that showed in how feedback, career development, and well-being were prioritized. I felt trusted to make decisions, coach my team, and contribute ideas that shaped how support operated. Cross-functional collaboration was encouraged, and customer feedback really mattered, it wasn't just lip service. The culture is fast-paced but empathetic, and there's a strong sense of ownership across teams. If you’re passionate about customer experience and want to grow in a place that values people, OT is a great choice

Cons

The hybrid model requires being in the office three days a week, which isn’t very flexible, but it does help foster team connection and collaboration. It’s something to be aware of if you’re looking for full remote flexibility, but if you're ready to commit, the in-person time adds value.

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OpenTable Response
8mo
Thank you so much for sharing such thoughtful feedback — this absolutely made our day! 🌟 We’re thrilled to hear that your time at OpenTable was filled with trust, collaboration, and opportunities to grow. It’s wonderful to know that our focus on people and culture truly came through in your experience. We also appreciate your insight on flexibility and communication — great reminders as we continue to evolve and grow. Hearing from passionate, people-focused leaders like you helps us keep getting better. Thanks again for being part of what makes OpenTable special!
3.0
Jan 26, 2024

Competitive pay, questionable processes.

Customer support supervisor
Recommend
CEO approval
Business Outlook

Pros

It was remote, relaxed environment for the most part

Cons

Lack of support. They don't set you up for success. Once management have a perception of you it never changes, closing the door for any possible opportunities.

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