1.0
Jan 21, 2022
Management works against support agents
Former employee, more than 1 year
London, England
Recommend
CEO approval
Business Outlook
Pros
Easy to find life long friends as you are sharing the same bad feelings.
Cons
Micromanaging all agents in a very harsh way. Also, mid-tier management is incompetent and trying to blame other managers for their own mistakes (talking about support). Director has been there since the beginning but still can't understand the updated needs of the team. Too bad that they can't keep the good people and and only keep people that are high in numbers but low in quality of service.
