OpenTable reviews about "upper management"

76% positive business outlook

Reviews by job title

12 reviews
3.0
Jun 4, 2019

Some readjustment is needed

Recommend
CEO approval
Business Outlook

Pros

Flexible hours A lot of events Fast paced Good colleagues

Cons

There is evident favouritism, and very little trust in upper management or HR in dealing with actual issues being reported. Some (many) managers are highly protected from their mistakes, and are maintained even when unethical behaviour or unprofessional behaviour is shown and reported. When we received the results of the engagement survey, and they were low, one of the key factors was “distrust in the fact that the company would take action on it”. Evidently, the results were right, and 6 months later, the situation remains the same. Cities outside of the US are stagnant, even though OT has been in the market for over 10 years, due to extremely little focus from upper management, and poor, micromanaging DMs.

3.0
Jul 18, 2019
Recommend
CEO approval
Business Outlook

Pros

Great company name to work for as most people are familiar with OpenTable in some capacity. Very cool office with plenty of snacks and drinks. A lot of in-office activities going on. Chill work environment.

Cons

Unprofessional management. Cliquey work atmosphere. No clear direction from upper level management. Iffy career trajectory. Limited career growth training.

1.0
Jan 11, 2021
Recommend
CEO approval
Business Outlook

Pros

Salary is competitive. Can't think of anything else.

Cons

Managers here are untrained douchebags with just a title but no function as a manager. Hardly have any experience in people management. Almost zero interest in anyone's career development and will steal your work if need be. They will not allow processes to be more efficient and will make it more complex on purpose to show upper management the amount of work they're doing. Engineering practices are a joke with a casual approach to employee on boarding. Don't join this company if you're looking for growth.

4.0
May 16, 2017
Recommend
CEO approval
Business Outlook

Pros

This is the best work/life balance I've ever had. The culture is fantastic, though geared more towards extroverted millennial types. The work itself is not boring and makes you use your brain. I love everyone I work with. Very little office drama (easy to stay out of some of the whispers of drama). Direct supervisors do not act above you and are always happily available. Generous PTO, constant lunch catering, good insurance, EcoPass, monthly team budget.

Cons

The pay. We get paid for customer support when in reality there is a large amount of troubleshooting/tech support. New feelings of being micro-managed are felt across all teams on the floor. We were promised things in training that all employees agreed were promised that now HR and upper management claim were never said. Upper management feels generally unapproachable, clique-y and judgmental. These are common opinions of myself and the workers we have left. We lost about 15 people in a little over a month out of an already small, understaffed support team. And we have at least 15 more actively looking for new employment.

1.0
Aug 16, 2025

Micromanaging, dishonesty, toxicity

Recommend
CEO approval
Business Outlook

Pros

Good pay and an interesting product to work on. Some great lower level employees and many very smart people to work with.

Cons

There are some middle managers who are extremely toxic and if you end up with one, beware. Micromanaging, lots of politics, and a lack of transparency. Lack of imagination and vision from leadership. Risk averse and slow to evolve. Upper management plays favorites. Some legitimately rude and even unkind people thrive in this tech org. Meeting-heavy culture.

avatar
OpenTable Response
8mo
Thank you for taking the time to share your experience. We’re happy to hear that you’ve enjoyed the work, the compensation, and the opportunity to collaborate with talented colleagues. We’re sorry to hear about your concerns regarding management style, communication, and culture. Your feedback is important to us and will be shared with our leadership team to help us better understand where we can grow and improve as an organization. We appreciate your honesty and the time you’ve spent contributing to the team.
4.0
May 29, 2024

Good People

Recommend
CEO approval
Business Outlook

Pros

Great work environment and culture Solid work life balance

Cons

Upper Management is constantly changing Difficult career growth

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