Great environment for establishing a career path with great customer base but lacking innovation
Pros
- Very friendly, hardworking and helpful colleagues at mid-lower levels. - Very High industry average NPS score owing to the team acumen and great incident response manager. - Product support helps in gaining wide exposure to system administration technologies and insight into some big customer's technical infrastructure. - New architecture (Opsview 6) is great but is not used to its full potential, this will likely improve overtime. - Good communication with Engineering when stuck on a customer problem. - Consulting opportunities. - Flexible, can work from home when needed. - Office is great, at university campus, easy to get to, great lunch getaways. - Flexible IT setup, choosing your own Operating System (Linux friendly environment) - Good focus on brand image. - Great career opportunities.
Cons
- Lack of direction for the product, trailing behind on innovation vs competitors. Prioritisation of customer feature requests and bug fixes needs improvement, actual new features picked and put into the product are not used by customers. - Training on said features is missing. CS Team has to catch up on their own with the product. - Shortage in support staff, higher workload at times. This seemed to be improving by the tailend. - Self development is encouraged but can be slow/halted due to said shortage in support staff. - Technical Documentation not owned by anyone, leads to an overall difficult to follow and inconsistent product journey for customers (from installation to customisation and upgrades) - Lack of work events and gatherings the past year and a half, seemed to be getting better by the tailend. - Setting personal development goals and tracking those using the internal system is overly complicated and difficult to follow.
