Pros
Option Care has the potential of becoming a leader in the industry. It has great clinical protocols and policies and great clinicians working there.
Cons
The company is going thru a lot of changes too quickly. This has generated frustration and confusion for the staff. The senior management comes up with new initiatives and directions without doing enough research and consulting with those who are closer to operations to make sure they will work. For the most part, after the implementation, they learn that the new process/ initiative will not have a great return. Meanwhile, a lot of man power and resources have been used to implement the project. This is the number one reason for low level of staff engagement which has resulted in low patient satisfaction.