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      Optum

      Engaged Employer

      Optum Client Service Representative reviews

      1.1

      Be the first to recommend this company

      (3 total reviews)

      Patrick Conway

      Not enough data to show CEO approval

      7% positive business outlook

      Ratings by category

      1.3

      Diversity & inclusion

      1.0

      Culture & values

      1.0

      Work/Life balance

      1.0

      Senior management

      1.0

      Compensation and benefits

      1.0

      Career opportunities

      Ratings by demographic groups

      Reviews by job title

      3 reviews
      1.0
      May 11, 2024

      Run dont walk away from this

      Client service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can work from home

      Cons

      Where to even start?! Turn over is insane Higher ups are not trained on the jobs they are managing and are extremely unprofessional. There was clear favoritism They scream to go inbound via teams chat consistently but 20+ supervisors don’t even have a phone to help those who are going inbound

      avatar
      Optum Response
      2y
      Thank you for your feedback. I'm sorry to hear about your experience. Please know that your comments will help us to assess our processes and make any necessary adjustments for improvement.
      1.0
      Jul 3, 2022

      Robots-- apply here.

      Client service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paycheck. Benefits Coworkers Nothing. Nothing.

      Cons

      Everything. Zero work/life balance. Embarrassing raises. Super high expectations. Terrible management. Zero "leadership." Zero trust. Micromanagement.

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