Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Optum

      Engaged Employer

      Optum reviews

      3.4

      55% would recommend to a friend

      (15,589 total reviews)

      Patrick Conway

      46% approve of CEO

      46% positive business outlook

      Ratings by demographic groups

      Optum has an employee rating of 3.4 out of 5 stars, based on 15,589 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optum employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      16K reviews
      3.0
      Oct 15, 2025

      After Buy-Out Pay Bonus Changed

      Associate clinical administrative coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      * USED to be good bonuses for good QA scores, it’s impossible now to get a bonus * bonuses go up to $600 extra a month * my manager was sweet and tried their best to make sure our team was happy despite all the changes with the merger

      Cons

      * strict QA, had to be at 98-99% accuracy * lots of programs to learn. avoid if you are not tech savvy * upper management changes so quickly so you never know who’s in charge. * remote work can feel isolating when you do not feel supported or heard when the systems and rules change so often. * health insurance choices are a joke which is ironic

      3.0
      Oct 5, 2025

      It's Optum

      Patient care coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      I get a paycheck every other week

      Cons

      Unpredictability & lack of compensation for level of work performed

      1.0
      Sep 10, 2025

      A company built on outsourcing and neglect

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      You’ll quickly learn how to operate in chaos. Some colleagues do their best despite impossible conditions.

      Cons

      Outsourcing dominates the business model. Well over half the workforce is contracted, which creates communication breakdowns and puts unqualified people in charge of critical programs. Management shows no interest in employees or customers. The priority is cutting costs, even if it destroys morale and product quality. Healthcare benefits are shockingly poor, especially given the industry. It feels like an afterthought rather than a benefit. The culture is toxic — gatekeeping and silos make collaboration nearly impossible. Job security is non-existent. If they can outsource your role, they will, and layoffs are frequent.

      Viewing 349 - 351 of 15,589 Reviews
      Related searches: Optum jobs | Optum salaries | Optum benefits | Optum interviews | Optum conversations
      ReviewsOptum reviews

      Glassdoor has 17,063 Optum reviews submitted anonymously by Optum employees. Read employee reviews and ratings on Glassdoor to decide if Optum is right for you.