Optum reviews

1. Literally every second of your day is meticulously tracked by management 2. I was scared to use the bathroom because by the time you got back, three different managers would be sending messages asking why you’re not on the phones 3. The health insurance benefits are horrible 4. The vacation calendar has almost all dates blacked out 5. It’s clear the company puts profits above employees 6. The phone metrics mean that even if you are the best at providing customer service, you’ll be torn apart by management for not hitting your call numbers (it’s all about money) 7. The upper management walked around with a scowl and appeared to be disgusted by hourly employees 8. HR required that teams would discuss the employee surveys. It never happened 9. Undeserving people earning awards through brown-nosing after they pass off their work to other people 10. The stress is unbelievable. I used to hate Sundays because I knew the next day I’d be back 11. The workload is unrealistic 12. Good work went unnoticed but mistakes were reprimanded to the extreme 13. Some clients require follow up calls and much research but you do not have time to follow up and research 14. You can provide an elite level of customer service but they will look for as many mistakes as possible in a call audit 15. I’ve witnessed many employees start crying because of stress 16. Direct managers will not assist in escalated customer issues 17. You’re supposed to be on a team that is dedicated to a single client company but they have you as a “backup” for other clients. You are not to mention that you are a backup because it’s a breach of their contract with these clients 18. Extreme lack of training, especially when you are a “backup” for another team 19. This department was a “catch-all” spot for upset callers. When other departments can’t solve their problems, they connect them with you 20. Sometimes assistance is required from other teams but virtually no one is willing to help 21. When the computer systems go down, you are still required to take phone calls. You will never have time to call those people back 22. If there are ever any “fun events” at the company, you can never attend because that means you are not on the phones making money 23. We literally got an email from management saying no one is allowed to stop by any coworker’s desk to say hello 24. Many customer phone calls require much research. There are dozens upon dozens of confusing documents to search. It’s difficult to navigate 25. I’m very good at customer service and this was one of the worst jobs I’ve ever had in my life. I could list many more cons but I will stop here

Company does not walk the talk. There is very little integrity. Many of those impacted by the recent RIF are being let go just before bonuses are being paid out and as a result they will only get 50% - even though this is for 2023 performance.