Optum reviews

3.4

56% would recommend to a friend

(15,511 total reviews)

Patrick Conway

46% approve of CEO

46% positive business outlook

Optum has an employee rating of 3.4 out of 5 stars, based on 15,511 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optum employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

16K reviews
1.0
Dec 18, 2019
Recommend
CEO approval
Business Outlook

Pros

Freedom Work Life Balance Work From Home Option

Cons

Hiring Process - Hiring Contract to Hire doesn't mean we are hiring right folks. No talks about culture, hiring a good developer is fine, but you need to check if he matches the culture. Due to this negligence by Managers, no one takes ownership nor think to innovate things. Its like hiring robots that perform duties written on user story, no communication or collaboration. It used to be really good and lively. Now we lost it. We are hiring 3rd Grade developers in this process. Management - I see tons of good developers leaving and management looks like least bothered about it. At least have courtesy to check what you didn't do right, what you can do better to make other stay. Growth - absolutely null. Managers have their headset sticked to their heads and each of them over 2000 devs reporting. At a bare minimum, I expect to have 1:1 with my Manager and check about my performance and where I can grow, what I need to do better, etc. All I get is you are doing great, but at the end of the year, I end-up with no-promotion. if I'm doing so well, why I didn't get promotion, no one answers. Its definitely not based of performance. Expect to be stagnant at a specific role forever regardless of consistent performance. Bad Management of Resources - Hire a Java Dev contractor and ask him to do DBA work, Hire a UI developer and ask him to do DevOps, hire a DBA and ask him to write Java code, hire a Java dev and ask him to write UI code, hire a Dev and make him write automated tests without proper training. What are we trying to do.... No clarity, No target. We are hiring Junior Devs and expecting them to be take ownerships. If we want to hire an all-rounder, we need to strengthen the Hiring Process. Mind-set - Few teams are really doing well, while most of the other team’s mindset is so depressing, that they are not ready to share knowledge, siloed, business (PMs) are the worst. Too many ReOrgs and lay-offs just to showcase numbers that we are doing really well. Bad Quality of Products - Management prefers to acknowledge number of story points accepted than quality of the product. Its always numbers game. I worked of different products and every product is a failure, fragile and ready to be doomed. Managers and their own lalaland - Managers don't have up-right knowledge about their own products and teams, I see most of the managers don’t really understand business or involve with team to understand how they feel, what are we doing, how is team performing or try to bring in positive environment by improving things. Isn't it the duty of the manager to take care of the folks in the team and make sure if they are okay or give appreciation/feedback based on their performances? False promises - If you hire immigrants, its your responsibility to take care of their immigration. If you can’t handle it please don’t hire them. Projects - Good Projects always have budget cuts, worst projects with worst quality code lasts for over a decade. Pay - Below Par pay.

2.0
Dec 9, 2019

Massive Layoffs

Recommend
CEO approval
Business Outlook

Pros

The STATED mission and culture values are to be commended. For the most part, personnel are hardworking productive, compassionate and resourceful, and the work can be very rewarding.

Cons

Leadership changes every 6 to 18 months. The latest shuffle has resulted in the massive layoffs of US employee's across the entire UHG enterprise with Clinical (RN) staff positions being filled by RN's in the Philippines; IT staff positions being filled in the Philippines and India; analytics seems to be supported in Ireland; the majority of customer service will also be off shore. There are also changes in the Employee Stock Purchase Program which used to be a fabulous benefit of 15% return, now it is 10% based on end of purchase period. For being an IT company there is a lack of innovation for clinicians, many redundancies required to capture metrics. This organization can be very reactionary as opposed to being proactive.

3.0
Jun 25, 2019
Recommend
CEO approval
Business Outlook

Pros

Decent benefits, open to training, some people are worth keeping. Job stability for the most part. All technologies available at your disposal. If there's a tool, there's a team.

Cons

Very lacking of talent. Dinosaurs all over trying to keep the status quo until they retire. Tons of people without a clue with an opinion. Managers in love of spreadsheets. A culture driven by fear of making mistakes. Driving change is a daunting task. Streamline your technology stack.

Viewing 52 - 54 of 15,511 Reviews

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