Optum reviews

3.4

56% would recommend to a friend

(15,512 total reviews)

Patrick Conway

46% approve of CEO

46% positive business outlook

Optum has an employee rating of 3.4 out of 5 stars, based on 15,512 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optum employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

16K reviews
1.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

My early years at the company were genuinely strong — smart colleagues, meaningful analytical work, and leaders who understood both the technical and business context. Those years set a high bar for what the culture could be.

Cons

In more recent years, leadership turnover introduced managers who lacked the technical grounding needed to define roles, evaluate work, or provide stable direction. As a result, priorities shifted frequently, expectations changed without explanation, and roles expanded quietly to absorb whatever gaps emerged. Much of the decision making moved into the hands of leaders who were uncomfortable engaging with technical detail, which led to misaligned goals, avoidable rework, and a growing reliance on formal processes instead of straightforward conversations. This created an environment where strong contributors spent more time navigating ambiguity than doing meaningful work. Job descriptions often read like a historical list of everything the previous person touched rather than a coherent, well scoped role. Candidates should be aware that posted responsibilities may not reflect the actual expectations once inside the team.

Viewing 7 - 9 of 15,512 Reviews

Glassdoor has 16,982 Optum reviews submitted anonymously by Optum employees. Read employee reviews and ratings on Glassdoor to decide if Optum is right for you.