Leadership focused on quantity over quality obsessed with off-shoring and AI. If you are looking for a job here, just don't because they, along with your medical records, are all going to data centers, India, and the Philippines. My role was off-shored twice. The first time, I got stuck with more menial work that was well below my qualifications so I found a new role. The new role announced a large percentage of work being off-shored and performed via AI so I left before layoffs.
Treats staff like robots with production standards in some departments not tethered to reality while monitoring every mouse stroke, even employing AI in some departments to try to catch people "not working" despite meeting/exceeding expectations of the role. There is a serious lack of mobility within the company. You can see on the internal social network people complaining of applying for hundreds of jobs. I myself applied for about 50 jobs and had only 3 interviews despite being highly credentialed and qualified. A recruiter from outside the company saw my LinkedIn profile and was very excited for me to come work at their company. She asked me what I wanted to be doing and within 3 weeks, she helped me find a role to do exactly that at a significant pay raise. I'd applied for same role internally 3x over 18 months and heard nothing. Optum could learn a lesson from this because they will still have to fill those roles and now mine too, which is expensive.