Is Oracle a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Oracle have rated their employer with 3.2 out of 5 stars in 18 Glassdoor reviews. This is a lower than average score with the overall rating of Oracle employees being 3.4 out of 5 stars. Search open Customer Service Representative Jobs at Oracle now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Oracle .

Does Oracle pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Oracle with 3.1 out of 5 stars based on 18 anonymously submitted employee reviews. This is 3.2% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Oracle.

What are the top reviewed jobs at Oracle?

Software Engineer (1954) , Senior Software Engineer (1368) , Associate Consultant (1080) , Senior Consultant (1048) , Account Executive (1036) , Account Manager (994) , Principal Consultant (795) , Principal Software Engineer (767) , Sales Representative (741) , Member Of Technical Staff (730) , Business Development Consultant (720) , Software Developer (718) , Consultant (702) , Applications Developer (697) , Senior Member of Technical Staff (644)

What are the pros of working at Oracle according to real employee reviews?

"Good work life balance given so that you become lazy and settle down for less and compromise" ((in 8474 reviews)); "The benefits are good; it is nice to have access to the Oracle University classes." ((in 3620 reviews)); "Enjoyed working with the marketing team and the people there are great and easy to get along with." ((in 2458 reviews)); "work culture is good and your work is seen by all the people in the hierarchy" ((in 1845 reviews)); "Flexible timings and Work from home feasibility" ((in 1594 reviews))

What are the cons of working at Oracle according to real employee reviews?

"The salary was low for this industry and there was no hope for a significant raise or promotion." ((in 2341 reviews)); "No or trivial increases and bonuses for anyone I know for the past 5 years." ((in 1162 reviews)); "Managers seem to be caught up in politics and corruption quite frequently and are frequently bad at managing and very good at micromanagement." ((in 1059 reviews)); "Advancement and avoiding frequent layoffs depends solely on politics and relationships with those above you." ((in 677 reviews)); "poor leadership; managed by a spreadsheet and billable utilization with no other considerations; just a number" ((in 456 reviews))

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Oracle

Oracle Customer Service Representative reviews

3.2

9% would recommend to a friend

(18 total reviews)

Clay Magouyrk and Mike Sicilia

Not enough data to show CEO approval

26% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Culture & values

3.2

Senior management

3.1

Compensation and benefits

2.8

Work/Life balance

2.4

Career opportunities

Customer Service Representative employees have rated Oracle with 3.2 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. Oracle is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

18 reviews

3.0

May 6, 2025

Oracle

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

very slow salary increase, almost inexistent

Cons

good and helpful team and manager

3.0

Aug 17, 2023

Overall ok

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

good benefits, big company, training

Cons

no salary increase, internal transfer very difficult, micro management in some departments, overtime not accepted in some departments or needs to be justified

4.0

Jun 8, 2023

Good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work life balance and development plans

Cons

Salary is not indexed and in few years could be significantly diminished.

Viewing 1 - 3 of 18 Reviews

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Oracle Customer Service Representative reviews

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Oracle

Overall ok

Good

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